Eligible families better off by £5,000 a year thanks to Contact Family Finance’s advice

2 mins read

Thursday 9 June 2022

Tags: family finances, welfare benefits, Helpline, money


Eligible families who make a call to the Family Finances team on our helpline are better off by an average £97 a week, the findings of our latest impact report show.

In total in 2021/22, we increased eligible household incomes by £439,000 by helpling families claim the benefits they’re entitled to, but didn’t know how or hadn’t been able to claim.

And our Family Finances support isn’t just our helpline. We ran 31 benefits workshops, three benefits-themed Facebook Q&As, published podcast episodes and a Disability Living Allowance webinar and kept our benefits webpages updated with the latest Covid-19 changes.

“An amazing service. I wasn’t able to get advice locally and in contrast your advice was so detailed. You’re the most helpful person that I have spoken to all year.”

After a callback from our Family Finances team:

  • 95% feel better informed about how to get the support they need.
  • 90% feel more confident.
  • 99% feel better informed about their rights to benefits and grants.
  • 100% would recommend Contact services to others.
  • 99% of those affected by Universal Credit have a better understanding of how universal credit affects their household.

“What a great service. I am amazed at the information I’ve been given. I had no idea I was missing out. I had just phoned about getting a bursary and to be told I can get an extra £300 pm in benefits is amazing. You make such a big difference.”

Our impact report shows that for every £1 invested in our Family Finances helpline service, we generate £4.78 for families with disabled children.

Donate £10 today and your donation could help fund vital services like our Family Finances helpline, increasing eligible households’ income by almost £50.