Our hospitals and hospices project


We know that having a child in hospital can be a time of overwhelming stress.

Our parent advisers are now based at six children's hospitals across the UK, providing families with emotional and practical support when they need it most.


How do we support families in hospital?

Our advisers are set within key locations around the hospitals. Parents can pick up useful advice, go to a drop-in session or ask for information - all without needing an appointment.

We help families with their most pressing issues, including benefits - such as Disability Living Allowance payments when in hospital - and getting the right support at school. We guide families through condition-specific services, help them find local support groups, and signpost to local organisations.

For more complex matters, we can refer families to our rare conditions officer, our specialist helpline or a local Contact a Family office.


Where are we based?

Our hospitals and hospices project currently operates in six children's hospitals across the UK. These are:

  • Birmingham Children's Hospital.
  • Royal Manchester Children's Hospital.
  • Alder Hey Children's Hospital.
  • Great North Children's Hospital.
  • The Evelina Children's Hospital.
  • Great Ormond Street Hospital.

Find out more below.


Birmingham Children's Hospital

We have an information stand in the main outpatients department of Birmingham Children's Hospital once a week - days and times vary. We offer drop ins and ward visits, and we receive referrals from medical staff.

Staff from our midlands team run an additional drop-in session on the first Wednesday of each month, from 1-4pm in the Patient Experience Hub.

Find out more:

Claire Berwick, Parent Adviser - Midlands
Claire.berwick@cafamily.org.uk
or 0121 4154624.


Royal Manchester Children's Hospital

We hold an information stand and provide drop-in sessions on the first Tuesday of the month, from 11am - 3pm, in the Atrium.

Find out more:

Cathie Jones, Parent Adviser - North West
Cathie.jones@cafamily.org.uk
or 07458 045695.


Alder Hey Children's Hospital

We are now based every fortnight at Ronald McDonald House in Alder Hey, Liverpool, from 9.30am -11am.

Find out more:

Cathie Jones, Parent Adviser - North West
Cathie.jones@cafamily.org.uk
or 07458 045695.


Great North Children's Hospital

We have an information stand twice a month outside the children's outpatient department - days and times vary, so visit our North East office's local events page for more information. We call onto Wards 1A and 1B every Monday and can visit other wards if necessary. We also accept direct referrals from medical staff. t

Find out more:

Kath Ingleby, Parent Adviser - North East
Kathleen.ingleby@cafamily.org.uk
or 07738 896474.


The Evelina Children's Hospital

We are set up in the main outpatients every Monday morning from 10am- 12pm. We have a clinic room for drop ins and can visit families in need on the wards.

Find out more:

Toni Rushton, Parent Adviser - London and the South East
Toni.rushton@cafamily.org.uk
or 07920 654984.


Great Ormond Street Hospital (GOSH)

We are based every Thursday from 9am - 2pm in the Lagoon Canteen at GOSH on the ground floor. We have a private space nearby for drop ins, and we receive referrals from hospital staff.

Find out more:

Ruth Stone, Senior Parent Adviser - London and the South East
Ruth.stone@cafamily.org.uk
or 07920 654863.