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West Midlands

Contact provides support, advice and information for families with disabled children, no matter what their condition or disability.

In the West Midlands, we carry out our service through our regional office in Birmingham, home-based workers and volunteers. Working at a local and regional level, we have up-to-date information on local services and support for families. 

Our West Midlands team offers:

  • advice, information and support to help families find out what is available locally
  • workshops, events and opportunities to meet other families with disabled children
  • regular newsletters and ebulletins with useful information for families
  • guidance for support groups and forums to help them to reach and involve parents
  • resources for professionals help them point families to the right local services
  • workshops for professionals working with families.

We work together with government and voluntary organisations. We also take part in local and regional networks to shape policy and ensure the needs of families with disabled children are represented.

The team covers the whole of the West Midlands area including: Birmingham, Coventry, Dudley, Herefordshire, Sandwell, Solihull, Staffordshire, Stoke-on-Trent, Shropshire, Telford and Wrekin, Warwickshire, Wolverhampton, Walsall and Worcestershire. 

Supported by Scottish power.


Office address

Contact Midlands Team, Prospect Hall, 12 College Walk, Selly Oak, Birmingham, B29 6LE, 0121 415 4624, westmids.office@cafamily.org.uk

 Local contacts

Alternatively, you can either email helpline@cafamily.org.uk or call our freephone national helpline on 0808 808 3555 from 9.30am-5.00pm, Monday-Friday. Advisers can arrange an interpreter over the telephone if needed.

Local news

Birth to Five: Early Years Workshops Birmingham

We are running a series of four free workshops for parents of disabled and special needs children aged from birth to five. 

The workshops will help parents understand how they can get what they need for their child; know where they can go to get further information and support; understand money matters and look at strategies for encouraging positive behaviour.

Find out more on our local events tab below.

Newsletter: E-bulletin West Midlands Spring 2017

Keep up to date with all our latest news. Download the West Midlands E-bulletin Spring 2017.

To sign up to receive our e bulletin direct to your inbox - or to send in any items for inclusion in our next issue -  email wendy.flynn@cafamily.org.uk

Hospital appointments: parking charges and help with travel

Do you know you are able to claim a reduced parking charge if you are attending Birmingham Children's Hospital either as a patient or a visitor? 

To qualify for the reduced fee, you must park at the Whittall Road car park and verify your ticket electronically at a ticket machine placed near the main desk at the hospital reception. The reduction will be applied automatically when you are paying for your parking.

Patients on benefits might also be eligible for help with travel costs. 

If you qualify for any reimbursement, you must produce travel receipts.

Check NHS England's health costs and travel costs pages.

Parents wanted for research

The Cerebra Family Research project at Warwick University is appealing to parents and carers to take part in vital research which could help shape policy and support services for disabled children for years to come. 

The charity wants to explore the experiences of parents caring for a child with learning disabilities. They aim to involve 1,000 families, making this the largest study of its kind in the UK. If you would like to take part in the study you can find more information online or by emailing familyresearch@warwick.ac.uk

Local events

The Contact Midlands team organises a number of free workshops for parents and carers of disabled children.

Our programme includes the workshops listed below. If you are interested in any of these workshops, please contact us to book a free place.

Support in education for children with autism

Friday 13 October, 10am-12pm
Autism West Midlands, Regent Court, George Road, Edgbaston, B15 1NU

This free workshop is being organised by Autism West Midlands and will be delivered by Jill Simkin, parent adviser for education with Contact. The workshop is open to any parent of a child with autism.

To book, log on to www.autismwestmidlands.org.uk/shop

SEND education workshop

Monday 16 October, 10am-12.30pm
Education Development Centre, Pelsall Lane, Rushall, Walsall, WS4 1NG

Are you the parent of a child or young person with additonal needs or a disability? Do you want to know more about the system of support for special needs in schools and colleges. This workshop aims to help parents have the confidence to navigate the system and get the support they need for their child.

To book: email westmids.office@contact.org.uk; or call 0121 415 4624

Disability Living Allowance - learn how to complete a claim form effectively

Wednesday 1 November, 10am-12pm
Church Lounge, Selly Oak Methodist Church, Langleys Road, Birmingham, B29 6HT

This free workshop aims to provide you with a basic awareness of the rules for claiming Disability Living Allowance for a child. We'll show you how to deal with common claiming issues such as:

  • how to complete a claim form effectively
  • rules for claiming Disability Living Allowance
  • the process of challenging a benefit decision through the appeals process.

You will have a chance to ask questions and find out where to go for further help.

To book a place email westmids.office@contact.org.uk or call 0121 415 4624.

Birth to Five: Early Years workshop programme

Fridays 3, 10, 17 and 24 November
Coronoation Youth Centre, Green Lane, Shirley, B90 1AE

This is a series of four workshops aimed at parents of disabled or special needs children aged from birth to five. The sessions are:

3 November - Finding Support and Information Locally

10 November - Encouraging Positive Behaviour

17 November - Building Parents' Confidence

24 November - Money Matters

Parents are invited to all, or any, of the workshops. You are welcome to bring along someone to support you.  Free creche available and free onsite parking.

To book a place email westmids.office@contact.org.uk or call 0121 415 4624.

Making decisions for your adult child - the law

Friday 10 November, 10am-12.30pm
Rocklands School, Purcell Avenue, Lichfield, WS13 7PH

This free workshop will help parents understand their legal options in making decisions for an adult child. The workshop will explore the Mental Capacity Act 2005 and:

  • how it relates to people with cognitive disability
  • assessing capacity
  • best interest decisions.
  • making sure professionals listen.

To book a place email westmids.office@contact.org.uk or call 0121 415 4624