This web page contains recorded webinars, training videos and the latest reports on parent carer participation.

You might also find these web pages useful:

Case studies - examples showing how parent carer participation has improved services.

Running a parent carer forum - information to help parents set up and run a parent carer forum.


Webinars to help you run your forum

Staffing and Workforce Development - Getting your HR right presented by  Lorraine Walker - Associate Consultant and Carla Garraway - Darlington Parent Carer Forum. A webinar recording to help make the most of the people power in your forum - whether people are paid or unpaid.  Download the presentation from the webinar.

'Understanding Legal Structures' Presented by Helen Rice of Advising Communities. A webinar recording to help enable listeners to build their understanding of different types of legal structures and implications for committee members.  Download the presentation from the webinar.

'Getting ready for the new General Data Protection Regulations' presented by Kobie Cadle and Stephanie Linham from Advising Communities. A webinar to support parent carer forums to meet data protection laws and prepare for the new General Data Protection Regulations which come into effect from May 2018. Download the presentation from the webinar.

'Understanding and resolving conflict' presented by Jacqueline Wye, Contact a Family Associate. The webinar looks at the different types of conflict, behaviours that raise the level of conflict and behaviours that help diffuse it, strategies to minimise conflict, managing conflict raised via social media effectively and much more. Download the presentation from the webinar and see a YouTube learning video Managing conflict for forums and associated handout. Download further resources around conflict management styles and minimising conflict in a committee and in forums.

'Presenting your forum' with Fazilla, chair of Enfield Parent Carer Forum, and Sharon and Jean from Warrington Parent Carer Forum. This webinar gives forums a fresh approach to thinking about the image they want to present to their networks and partners. It includes innovative ideas from other forums and top tips from the Contact a Family head of marketing. Download the presentation from the Webinar.

'Good practice in Volunteer Management - an introduction to the four Rs (recruitment, retention, recognition, reward.)' Presented by Gethyn Williams with good practice examples from Leonie Pollinger from South Gloucestershire Parents and Carers. The presentation associated with the webinar will be available shortly.

'Succession planning and handovers' with NNPCF Steering Group member Lara Roberts and Bonnie Arpino from Kent Parent Carer Forum. This webinar looks at developing succession plans for an effective and positive handover.

'Safeguarding for parent carer forums.' Sue North presented this essential guide to safeguarding disabled children and vulnerable adults for parent carer forums. This webinar recording covers: definitions of children, vulnerable adults and types of abuse; key legislation relating to safeguarding; role of parent carer forums in relation to safeguarding; key components of safeguarding policies and procedures, and much more. Download the presentation from the day [PDF]. A Q&A document is also available.

'Using social media responsibly' presented by Sharon Smith, Contact a Family associate, Amelia Stubberfield, Contact a Family digital engagement officer, and Claire Watts, chair of Bexley Voice. Download the presentation from the day [PDF], along with the following useful supporting documents: example social media policy [DOC], community/members agreements [DOC], photo permissions [DOC], getting started with social media [DOC], useful links [DOC], Q&A from the webinar [DOC].

'Roles and responsibilities of the chair, secretary and other forum committee members.' This webinar assists parent carer forums with improving their governance and enhancing decision making within their forums. Download the presentation from the day.

'Role of the Treasurer' with Catherine Ratcliffe and Louise of Rotherham Forum. The webinar explains: the roles and responsibilities of the treasurer and the steering group/committee, how to operate a basic accounts system, how to carry out bank reconciliations and handle petty cash systems and muc more. Download the presentation [PDF] associated with this recording along with the following useful supporting documents: template asset register [EXCEL], template report to forum committee [DOC], record of cash spend at event [DOC], event petty cash record [DOC] and useful links and templates for treasurers [DOC].

' Why do parent carer forums need a financial control policy?' View the presentation associated with this webinar. Read the Q&A from this session.

Webinars to help you develop and grow your forum

'Engaging the Seldom Heard: learning through shared experiences.' In this webinar Kulwinder Bola Chair of Luton Forum shares how the forum in Luton, and others in the Eastern region, have set about reaching out to some of our seldom heard communities, and how having a more diverse forum in Luton has helped enhance and cement the work then do. Download the presentation from the webinar.

'Partnership working with support groups.' This webinar demonstrates the positive benefits that support groups can bring to forums and help you to build strong partnerships, strengthened links and increased engagement. Download the presentation of the webinar. recording

'Reach out a little further' presented by trainer Lorraine Pattison along with Steph and Jacqui from Bolton Parent Carer Consortium. This webinar looks at building an inclusive and credible forum. Download the presentation from the day [PDF].  An FAQ document will be available shortly.

'Making Your Case', presented by Barbara Wilson, Contact a Family associate, and Kulwinder Bola, Chair of Luton Parent Carer Forum. This webinar enables forums to use a range of evidence gathering tools to effectively influence commissioners, planners and providers. Download the presentation from the day along with the following useful supporting documents: sources of information [DOC], jargon busting [DOC], forum checklist [DOC], creating a survey [DOC], Q&A from the webinar [DOC], traffic light action plan [DOC], NPC report on how charities can use qualitative research [PDF].

'Building Active Members' with Sue Mennear and Leonie from South Gloucestershire Parent Carer Forum. The webinar covers: analysing your forum's current strengths and weaknesses in building active members; learn what's worked from forums across the country; explore behaviours that build or prevent participation of new members and much more.
Download the presentation from the webinar along with the following useful supporting documents: developing a communications strategy [DOC], know, like, trust [DOC], motivation drivers [DOC], strategy chart and example [DOC], working out roles and responsibilities in your forum [DOC]

Laws affecting families of disabled children and other useful information for parent carer forums

Transport presented by Stuart Hall Strategic Director of Wiltshire Parent Carer Council and Kay Henry of Parent Carer Cornwall. This webinar looks at legislation, what does the picture look like across the country, challenges and pressures on LA budgets, what else could be done and much more.  Download the presentation from the webinar.

'DfE/IPSEA - SEND decision making and the law.' See all the resources from the day.

'Decision making for adults lacking capacity' presented by Helen Smith Solicitor with Irwin Mitchell LLP.  This webinar covers an introduction to the Mental Capacity Act 2005, the Court of Protection and the legal framework in place from a health and welfare perspective and much more. Download the presentation from the webinar along with further information on the Mental Capacity Act 2005 and the Court of Protection

'Preparing for Adulthood' presented by Julie Pointer NDTIs children and young people's lead. This webinar covers the four PfA life outcome areas: Employment, Independent Living, Friends, relationships and community inclusion & The best possible health Download the presentation and FAQ and resources document from the webinar.

'Continuing Healthcare' presented by Charlotte Wilson Solicitor with Irwin Mitchell LLP, focusing on: Entitlement to continuing healthcare, Assessing eligibility, the appeal process and common problem. Download the presentation from the webinar.

' CQC and Ofsted inspections' with NNPCF National Rep Carol Kelsey and Fazilla Amide from Enfield Parent Carer Forum. Download the presentation from the day, along with the further resources handout [DOC].

'SEND Consultation: Parent Carer Forums' delivered by Ofsted. This webinar looks at the new SEND inspection framework proposals and how parent carer forums can support their parent members to contribute to this important public consultation.

'Short Breaks Services, the journey so far..' This webinar explains: what short breaks services are; responsibilities of statutory authorities; how parent carer forums can be involved; and useful resources. Download the presentation from the short breaks webinar [PDF].

'Using the law to challenge cuts to short break services - Steve Broach [PDF].' View the presentation [PDF] associated with this session. Please note that although Local Authorities will be setting their budgets for 2015/15 in February, the content of the webinar will remain relevant both to the ways in which any proposed budget cuts are implemented and to budgets for future years, which are likely to see further proposed reductions in funding for children's services including short breaks.

'What parent carer forums need to know about the law to influence the provision of post-16 education and post-16 transport'. View the presentation associated with this webinar.

Working with strategic health partners for forums

' Engaging with Health -  how Contact can help Parent Carer Forums' presented by Lynn Hoppenbrouwers Contact Strategic Health Lead. Download the presentation from the Webinar

'Transforming Care for children and young people with learning disabilities, autism or both' presented by Mary Busk, NNPCF Steering Group member for London and Sue North, the children's social care and education adviser for the Transforming Care programme. Download the presentation from the Webinar

'First steps towards understanding and working with the health system.' With Contact a Family associate Anna Gill and Rachel Trueman from South Gloucestershire Parent Carer Forum, this webinar includes: a bird's eye view of how the health system is structured; an introduction to commissioning within the health system; identifying key levers for change within health and much more. Download the presentation from the day along with further resources, information on marketing your forum, an example report from South Gloucestershire forum and a Q&A document.

'Improving health services for disabled children'. View the presentation associated with this webinar. Read the Q&A from this session.

' Participation and Health - Next Steps'. View the presentation associated with this webinar. 

Developing Regional Parent Carer Forum Networks

'Developing your region' for parent carer forums, presented by Mrunal Sisodia, East of England NNPCF Rep and Kulwinder Bola, Chair of Luton Forum and the East of England region. The webinar looks at: the important and developing role of regional networks in our money saving climate; key strategic regional activity to be involved in; how to set-up your region - governance, structures, staffing, volunteers and polices; and much more. Download the presentation from the webinar [PDF].

NNPCF Webinars

Webinar recording NNPCF strategy update. NNPCF co-chairs present a webinar to update members on the strategy of the NNPCF ahead of our Annual General Meeting in November.  Download the presentation from the webinar.

Webinar recording NNPCF strategy 2: The future of the NNPCF. This webinar recording cover the NNPCF's proposals for their organisation's structure and how you can have your say. The webinar was  presented by NNPCF co-chairs Maureen Morris and Mrunal Sisodia. Download the presentation from the webinar along with the conference motions FAQ.

Webinar recording NNPCF strategy update - Our vision, mission, objectives and priorities.  This webinar will bring you up to date with where the NNPCF are and shares the proposed strategy for the next 2-3 years, presented by Mrunal Sisodia and Lara Roberts of the NNPCF steering group .  Download the presentation from the webinar.

Useful information for forums

Payments to parent carers

A guide for forums to the issues that parent carer forums need to consider when reimbursing parent carers' expenses, remunerating parent carers for their time, including offering honorariums or gifts as a thank you. The guide was kindly produced by the Low Income Tax Reform Group (LITRG) specifically for parent carer forums.

Please note that one of the key elements of this guidance is to seek expert advice before making decisions about the employment status of individuals when the forum pays parent carers over and above their out of pocket expenses. Regional advisers cannot advise on this. However if your forum is DfE-funded, you are entitle to a complimentary subscription to Advising Communities, who can provide specialist advice on paying parent carers. Please get in touch with them by email.  For more specific and involved advice, for example on individual contracts, Advising Communities may charge a fee. Further information on their complimentary and paid services can be found on their website.

If you're not aware of the Advising Communities subscription, find out more.

Cyber Security

Information and tips for forums on cyber security

This is not intended to be exhaustive but we hope you find it a useful starting point.

Resources from special educational needs and disabilities (SEND) decision making and the law workshops

In January/February 2017, workshops were held across the nine regions to assist local authorities in interpreting and applying the legal requirements of the Children and Families Act 2014 to some of the key decision points  

The workshops were led by the Department for Education SEND Adviser team and IPSEA, facilitated by Mott MacDonald. All resources that were either used or referred to across these workshops are now available to download on the Mott MacDonald website.

If you have any queries about the SEND decision making and the law workshops, please direct these to or call the helpline on 0207 651 0308

Memorandum of Understanding (MOU) - a guide to assist forums

Within the work that parent carer forums are undertaking, they may asked to sign up to a Memorandum of Understanding. Forums may particularly have been asked to do this by local Independent Support Providers, who have been tasked by their contractor to develop a Memorandum of Understanding with partners, including parent carer forums. Please see our Memorandum of Understanding guide [PDF].


Parent Carer Participation Annual Reports

SEND Survey Reports

Other Reports

Learning on YouTube

Summary versions of training sessions held across the country are available on YouTube. Some of the sessions also have supporting documentation.

  • Videos on law and disabled children - Barrister Steve Broach gives the legal context on school transport, school funding, short breaks, personal budgets and direct payments, recent health developments, welfare reform, housing benefit and council tax benefit, the children and families bill for parent forums.

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