Home Help for families Information & advice Health & medical information Health services Putting things right Putting things right – Wales
2 mins read
If you have a complaint about your child’s healthcare, you can raise it with the staff involved with your care or treatment. They can look at what may have gone wrong and try to make it better.
Talk to the staff involved with their care or treatment as soon as possible. They will try to resolve your concerns immediately. If this doesn’t help, you can contact the health board or trust’s “concerns” team (see below).
If you have a concern about services received from the GP, dentist, pharmacist or optician, ask the practice to investigate. You can also ask your health board to do this on your behalf.
Each health board or trust has their own “concerns team”. To find their details, you can phone NHS 111 Wales on 0845 4647 or visit the board’s website.
If you unhappy with health board’s response, you can contact the Public Services Ombudsman for Wales.
You might find the following information helpful:
Public Health Wales is the national public health agency in Wales.
It exists to protect and improve health and wellbeing and reduce health inequalities for people in Wales. Public Health Wales also takes complaints.
For complaints involving hospitals, each health board has a Patient Advice and Liaison service (PALS) with support officers to help make your voice heard.
PALS can provide help with:
The Community Health Council’s independent advocacy service provides free and confidential support. You can find your local Community Health Council on their website linked above.
The Public Services Ombudsman for Wales can help with complaints.
See also information on complaints from NHS Wales.
Support our vital services for families with disabled children for just £1 a week and get the chance to win up to £10,000 every Friday!
Get the latest SEND updates, benefits advice, practical help caring for your child, plus free workshops and family events in our weekly email newsletter.
(make sure you select ‘News updates’)
Join our newsletter to receive updates, expert advice for practitioners, and access to exclusive offers for webinars and training sessions.
(make sure you select ‘Practitioner updates’)