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Christmas opening hours for our advice helpline

Monday 21st December 2020

Our helpline will be closed from 5pm on 23rd December and then will re-open on 4th January 2021 at the usual time of 9.30am - 5pm.

If you need to speak to someone when the helpline is closed over Christmas, these contacts may be helpful:

  • If you're based in England and Wales, contact Family Lives on 0808 800 2222  (Closed Christmas & Boxing Day, 27th & 28th December and New Years  Day).    
  • If you're based in Scotland, you can call Parentline Scotland on 0800 028 2233
  • And if you're based in Northern Ireland, you can contact  Parenting NI.

Hours of the helplines above vary so please check the links for further information.

You can also find lots of advice and support on our website.

Queries posted on our social media pages

Many parents choose to send us queries on our Facebook and Twitter pages. These pages will also be unmoderated during the same period from 24th December to 4th January.

If you ask a query during that time, we'll aim to respond when our office reopens on 4th January 2021.

You can find lots of advice and support on our website and you can use our Common Questions tool to help you find answers to some of the most frequently asked questions we get on our  helpline.