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Our helpline opening hours over Christmas

Thursday 20th December 2018

Our helpline will be closed from 2pm on Monday 24 December and then will re-open on 2 January at the usual time of 9:30am - 5pm.

If you need to speak to someone when the helpline is closed over Christmas, then the following may be helpful:

Hours of helplines over Christmas can vary so do follow the weblinks above for further information.

Asking queries on our social media pages

Many parents choose to send us queries on our Facebook and Twitter pages.

These pages will also be unmoderated during the same period from 2pm on Monday 24 December.

If you ask a query during that time, we'll respond when our office reopens on 2 January 2019.