96% satisfaction rating for Contact website

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Friday 21 October 2022

We’re delighted to share with you the results of our latest information and advice services survey.

Twice a year, we conduct a survey on our helpline and online services, including our website and social media pages. 

In our survey of September 2022: 

  • 95% of 205 telephone helpline respondents said they were satisfied or very satisfied with the service. 
  • 96% of 186 website users said they were satisfied or very satisfied with the service. 
  • 93% of 148 newsletter recipients said they were satisfied or very satisfied with the service. 
  • 92% of 111 readers of our parent guides and factsheets were satisfied or very satisfied. 
  • 91% of 135 social media users said they were satisfied or very satisfied with the service.
  • 71% of 35 chatbot/live chat users said they were satisfied or very satisfied with the service.
  • 97% of respondents would recommend Contact to others.

Thanks to everyone who took part in our survey!