Access and use of our websites is provided by Contact. References in these terms to ‘we’ or ‘us’ or ‘our’ refer to Contact. The word ‘community’ refers to the Contact online community.


Contact reserves the right to change these terms at any time. Please check these terms on a regular basis for changes. Your continued use of the site after changes are posted will mean you accept the terms as modified by the posted changes.


This agreement is a legal document which sets out your rights and obligations, and those of Contact, a company registered in England under the name Contact a Family, registration no. 1633333 (‘Contact a Family’, ‘Contact’ ‘we’ or ‘us’), in relation to this site and the services offered by Contact through it. You must take the time to read and understand it.

By registering, you accept that you are entering into a contract with us on the terms of this Agreement. Visitors to who do not register to become a member similarly affirm that they are bound by this agreement each time they access the website. You should be aware that this agreement may change from time to time.


Contact has tried to ensure that the contents of our websites are accurate. However, Contact does not represent or warrant that the information accessible via our websites is accurate, complete or up to date. Price and availability of information is subject to change without notice. 

Our websites are made available for public use solely on the basis that Contact excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of our websites or reliance upon their contents.

Contact is not a medical organisation, therefore we can only provide general information that is not intended to be a substitute for a proper medical assessment. If you have a specific question about a condition, we recommend that you obtain further information from your medical practitioner.

The information contained on our websites was correct at the time of writing. However, due to research and medical advances, the content may not be completely up to date.


At Contact we are committed to protecting your privacy. Read our full privacy policy.


If you are asked for, and provide, details of a credit, debit or charge card; in that event, you must ensure that (a) you are fully entitled to use that card, and (b) it has available funds sufficient to cover the charges which are deducted from it.

As part of the payment process, you will receive a verification e-mail, the purpose of which is to take reasonable steps to ensure that the e-mail address you have nominated during payment is controlled by you.


For goods, you may cancel your order at any time prior to dispatch. For services under subscription, you may cancel your order at any time prior to your use of the service. Any such cancellations will entitle you to a full refund.


Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals intact) and we will issue a full refund for the price you paid for the item.

We can only accept the return of opened items if they are damaged, defective or incorrect.


If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Again, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost delivery.

You may receive a full refund if you cancel a subscription to, or order of, a service, provided that you cancel the order within seven working days of the commencement of the service/completion of the order.


If you make a donation to Contact through the website the information you supply about yourself will be kept securely on an internal database for financial purposes. You can choose not to receive any further information from us and your details will not be passed on to any other person or organisation.


If you use the online community you must comply with these terms and conditions.

Although you must read these terms and conditions in full, the most important points to remember are:

Membership to the online community

People who register for the community become ‘members’. They must be at least 18 years of age.

Members of this service may:


You undertake to register using accurate and current information about yourself and your family.

Contact community role

Although we do our best to moderate the community, we are not and cannot be responsible for the behaviour of members. You should be aware that we do not pre-screen or monitor the material contributed by members.

Operation of services

Contact reserves the right to withdraw or modify one or more aspects of the community, or the entirety of it, where we have legal or commercial reasons to do so. There may also be times when the community becomes inaccessible as a result of technical difficulties. We will, however, use reasonable skill and care to overcome these difficulties where they are within our control. For security or other reasons, we may require you to change password or other information which facilitates access to the community.

Misuse of the community

Members must not post anything that is abusive, offensive, discriminates against another family’s ethnic background, culture, religion, age, sex, sexuality, class, disability or political beliefs.

We reserve the right:

Any person whose access has been suspended or terminated must not re-register for, or re-access, the community without our prior consent. You are responsible for everything that is done on or through the community while your membership account is logged on or through your email addresses.

Relevance and prohibitions

The community is intended to be used by its members for the purposes referred to in Clause 11.1 above. Members must not:

You are responsible for ensuring that no material you post, or which is posted through a machine on which you access the community, nor any activity or communication you make in connection with any Contact service, will be capable of:

Alerting Contact

If you see anything on the community which appears to infringe this agreement, then please contact us by emailing web.team@contact.org.uk or contacting a moderator.

Withdrawal of material and termination of membership

Each member acknowledges that we are entitled to withdraw any material on the community that appears to be capable of breaching any part of this agreement, or to bring the community into disrepute.

However, each user acknowledges that we do not pre approve material which appears on the community and that we are reliant upon you and all users to notify us of anything you see here which appears likely to breach this agreement.

Online community disclaimer and release

We have no control over or responsibility for the truth or accuracy of any material available on the community, whether provided by members or others. If any third party sites are linked to from the community, this does not mean that we endorse or have any responsibility for the site in question or anything that appears on it.

You should exercise no lesser degree of caution in appraising what you see on the community than you do off-line.

Even though members are prohibited from doing so, people may provide information, or otherwise behave, in a way that is unreliable, misleading or even illegal. Further, you should note that people may not necessarily be who they say they are.

Your use of the community is entirely at your own risk.

Accordingly, to the extent that the law permits, you release Contact, its directors, contractors and employees from all liability arising out of or in connection with the community and the material included here by members and other third parties.


This service is currently provided free of charge. However, we may add new or ancillary services from time to time that require the payment of fees – either to us or a nominated third party – on terms that will be provided to you at the time.

Intellectual property

You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to the community (including the material which is contributed by members) are owned by Contact.

Noone may copy, distribute, show in public or create any derivative work from the community, or any of the material which is found on the community unless properly licensed to do so by us.

By submitting any material to the content to the community you:


We will not be liable to you or any third party for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, howsoever caused (whether arising out of any negligence or breach of this agreement or otherwise). Contact will also not be liable for any failure to perform of its obligations under this agreement caused by matters beyond its reasonable control.


Nothing in this agreement limits Contact’s liability for death or personal injury resulting from our negligence, or any other liability that may not by law be excluded. Any statutory rights you may have as a consumer remain unaffected.


This agreement includes our site guidelines. Together they contain the whole of the agreement between us and you concerning the community and they replace all earlier agreements and understandings with you, except for any fraud or fraudulent representation by either of us. A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of this agreement.

Please make a durable copy of these terms by printing and/or saving a downloaded copy on your own computer.