96% satisfaction rating for Contact website
1 min read
Friday 21 October 2022
We’re delighted to share with you the results of our latest information and advice services survey.
Twice a year, we conduct a survey on our helpline and online services, including our website and social media pages.
In our survey of September 2022:
- 95% of 205 telephone helpline respondents said they were satisfied or very satisfied with the service.
- 96% of 186 website users said they were satisfied or very satisfied with the service.
- 93% of 148 newsletter recipients said they were satisfied or very satisfied with the service.
- 92% of 111 readers of our parent guides and factsheets were satisfied or very satisfied.
- 91% of 135 social media users said they were satisfied or very satisfied with the service.
- 71% of 35 chatbot/live chat users said they were satisfied or very satisfied with the service.
- 97% of respondents would recommend Contact to others.
Thanks to everyone who took part in our survey!
