Christmas opening hours for our advice helpline

2 mins read

Tuesday 20 December 2022

Tags: Helpline, helpline opening hours, information and support over the Xmas break

Our helpline will close at 5pm on 23rd December and will re-open on Tuesday 3rd January 2023 from of 10.15am – 5pm.

You can find lots of advice and support on our website and our Chat bot Charlie can help guide you through our information and advice to help you find the support you need quickly and easily, whenever you need it – 24 hours a day, 7 days a week.

You can also use our Frequently Asked Questions tool to help you find answers to some of the most frequently asked questions we get on our helpline.

Our social media channels and online communities

Our Facebook groups and pages and Twitter channel will not be moderated during the same period as our helpline closure.

For emotional support during the festive period, these contacts may be helpful:

The helplines below are not open throughout the festive period, so follow the weblinks for the latest information:

  • If you’re based in England and Wales, contact Family Lives on 0808 800 2222
  • If you’re based in Scotland, you can call Parentline Scotland on 0800 028 2233
  • And if you’re based in Northern Ireland, you can contact  Parenting NI.