FAQs

Use our Frequently Asked Questions tool to help you find answers to some of the most common questions we get on our helpline

How to use our FAQs tool

Our FAQs are divided into the most popular topics parents ask about.

Choose the topic you’re interested in, and keep narrowing down until you see a list of questions. Clicking on the question you’re interested in will take you to the section of our site where you’ll find the answer.

Mobile and tablet users

Slide the list of topics across the screen from left to right to find the topic you’re interested in.

I want some advice about…

Benefits & tax credits

Personal independence payment & other benefits at 16

Unhappy with a benefits decision

Find out more:

Whether you want to challenge a benefits decision or complain about how a benefits claim has been handled, it is a good idea to try and get help from a local advice service that helps with benefits issues.

You can search for local benefits advisers by using the Turn2Us find an adviser tool.

Can’t find what you’re looking for?

Changes in circumstances

Universal credit & what it's replacing

Help with rent, mortgage and council tax

My child's education

Extra help with educational needs

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

Find out more

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

Questions about EHC plans

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Give our helpline a call on 0808 808 3555 and we can provide information or signpost you to alternative sources of advice. Find our Northern Ireland office details in the contact us section.

If you live in Scotland

Give our helpline a call on 0808 808 3555 and we can provide information or signpost you to alternative sources of advice. Find our Scotland office details in the contact us section.

If you live in Wales:

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Read our information about education in Wales.

Can’t find what you’re looking for?

Behaviour, attendance and equality

If you live in England:

If you live in Northern Ireland

Find out about the system of support for children with special educational needs in Northern Ireland on the NI Education Authority website or Senac (special educational needs advice centre).

If you live in Scotland

In Scotland, the system of support for children with additional support needs is called additional support for learning. You can read more about it on the Enquire website.

If you live in Wales

Visit SNAP Cymru for more information about the special education system in Wales.

Can’t find what you’re looking for?

If you live in England

If you live in Northern Ireland

If you live in Scotland

  • What is my my child’s right to school transport in Scotland

If you live in Wales

  • What is my my child’s right to school transport in Wales

Can’t find what you’re looking for?

Diagnosis & health services

Diagnosis

Support for my family

Local help

Care & support services

Preparing for adult life

If you live in England:

If you live in Northern Ireland, Wales or Scotland:

For information about social care, visit the Money Advice Service for advice in Northern Ireland, Scotland and Wales, or:

For information about health, visit:

Scotland: www.nhs24.scot

Northern Ireland: www.hscni.net

Wales: www.wales.nhs.uk

Can’t find what you’re looking for?

Other financial help, work & childcare