Shape the future of our information & advice service
1 min read
Monday 7 September 2026
We’re running our bi-annual survey and asking you to shape our information and advice so it best meets your needs.
Are there areas of advice we fall short on?
Would you like to contact us in a different way?
Are you overwhelmed by our emails?
Even if you’re happy exactly the way we deliver our services, we’d still love to hear from you.
Our information and advice services include our:
- Online information webpages.
- Telephone and email/web-form helpline service.
- Social media networks.
- Newsletters or printed parent guides.
See all our information and advice services.
Your feedback in the past has led to establishing our live chat service to meet demand, creating more video and audio advice content, and improving our website accessibility.
We also use your feedback to demonstrate to our funders the vital importance of their support.
The survey is completely anonymous and will take around 10 minutes to complete.
Take part in our information and advice survey.