Parents give Contact services glowing feedback

2 mins read

Thursday 24 April 2025

96% of parent carers who call our information and advice helpline feel satisfied or very satisfied with the support they receive.

95% of visitors to our website feel similarly, and so do 92% of members of our social media communities.

We questioned over 300 parents in our bi-annual information and advice services survey. We run the survey to ensure our support services are meeting needs and to hear your feedback on what we can do to improve them.

After using our information and advice services:

  • 95% felt better informed about how to get support.
  • 88% felt more confident.
  • 87% knew what their next step would be.
  • 97% would recommend the service to others.

We also received some positive feedback:

“Contact is my go-to service to find any information regarding help for our neurodiverse 4 year old grandson.”

“Information given and the help received always correct and financially you have helped my family.”

“I have learnt everything !!! The difference this service makes has no words to describe it!!!”

“Really helpful and tried so hard to help me.”

“Accessing Contact has been a lifeline… Contact has saved my sanity.”

And we also heard some suggestions for reaching more families, including:

  • Promoting our Youtube channel more.
  • Put on more face-to-face events and workshops.
  • Continue to improve our chatbot usability.
  • Frequent reminders of the full range of services we provide, including that they’re all free.
  • More helpline advisers and family finance appointments.