Satisfaction uptick for Contact’s advice services
1 min read
Wednesday 14 October 2026
Twice a year, we run a survey all about our information, advice and support (IAS) services.
In September 2026, we saw an increase in satisfaction scores and reported impact of our services.
Almost 400 people took part. We are delighted that of the 356 parent carers who answered questions about using our telephone, email and website, services:
- 98% were satisfied / very satisfied with our telephone helpline.
- 93% were satisfied / very satisfied with our website.
- 92% were satisfied / very satisfied with our helpline team’s email advice.
- 88% were satisfied / very satisfied with our printed guides and factsheets.
Of the 337 parent carers who answered questions about the impact of our services:
- 97% felt better informed about how to get support.
- 90% felt more confident.
- 98% would recommend Contact to others.
“Being a parent carer can be so overwhelming. I always feel my head is full & spinning trying to juggle everything.
Contact is that safe space. The island of calm where you can get excellent advice presented in a clear & easily understood formats. I cannot thank you enough! It’s my ‘go to’ place for information & support.”
Parent carer survey responder