Your latest views on our advice service
1 min read
Friday 10 October 2025
93% of parent carers who use this website for advice and support are satisfied or very satisfied with the service we offer.
95% of parent carers are satisfied or very satisfied with our telephone helpline.
And 88% are satisfied or very satisfied with our email newsletters,
Over 400 parent carers took part in our bi-annual information and advice services survey this September. Our survey helps us ensure we’re meeting your needs and is an opportunity for you to suggest how we can improve.
Aside from knowing how satisfied you are with our support, we want to know the impact we have.
After using any of our information and advice services – including our live chat, social media channels and parent guides:
- 92% felt better informed about how to get support.
- 89% felt more confident.
- 82% knew what their next step would be.
- 93% would recommend the service to others.
Thanks to everyone who took part in our survey.
