Your views wanted on our advice service!

2 mins read

Monday 6 March 2023

Tags: survey, Helpline, information and advice, ias, feedback

If you’ve used our information and advice service, we’d love to know what you think!

We’re running a feedback survey throughout March. It takes only five minutes to complete, and your views will help us improve the support we offer hundreds of thousands of families each year.

What kind of support do we offer?

Our information and advice service includes our online information, helpline, printable parent guides and social media channels.

Recently we’ve published new video resources for parents to access our information in different ways – and in multiple languages. This includes new animations on claiming Disability Living Allowance and a film about the Strep A bacteria.

We also trialled a live video Q&A session with one of our helpline advisers in our private Facebook group, alongside our regular type-based Q&As.

Share your views today

There are two sections to the survey. The first asks about your experience with Contact, and the second section is about you. It should take about five minutes to complete.

The survey runs until the end of March 2023.