Head of Community-Based Information, Advice and Family Support Contract: Permanent Hours: 25 hours per week Salary £52,395-£56,606 pro rata, including Inner London Weighting Location: Hybrid- Contact London Office/Homeworking/London Family Support Offices Join us! Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society. Your role We are looking for a dedicated and talented leader with experience of leading a portfolio of community-based information, advice, and support programmes, with funding from a diverse mix including statutory, trusts and corporates. The role is part of the senior leadership of our Information, Advice and Family Support Directorate, which consists of three other Heads of Teams and a Director. The role joins other Heads of Teams and Directors across Contact as a member of the Joint Leadership Team. This vacancy arises as a result of internal promotion. What we’re looking for Experience of leading in a service delivery role at a senior level in a collaborative organisation. The ability to forge, maintain and develop strong working relationships with Commissioners, funders, statutory and voluntary agencies, and Parent Carer Forums. Strong communication skills – the ability to communicate effectively with a range of audiences. Excellent people management skills and the ability to develop and maintain a high performing team and culture. Experience of leading a portfolio of services, delivering on time and within budget. Experience of working with parent carers of disabled children or similar relevant experience. Knowledge of the issues affecting disabled children and their families. Financial literacy – ability to create and monitor budgets. A practical working knowledge and experience of effective safeguarding policies and practice. An understanding of the principles of monitoring and evaluation and impact measurement. Strong writing skills, in particular for funding applications and reports for statutory commissioners, corporate and grant funders. Download the full job pack. How to apply Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below to: [email protected] Important dates Closing date: 9am, Monday 14 July 2025