Parent Adviser, SEND
Contract: Fixed term, currently funded until 31 March 2027
Hours: 28 hours a week
Salary: £36,242 per annum (full-time equivalent) | Actual salary £28,993.60 inclusive of inner London weighting
Location: Hybrid, home based with one day a week in Central London office
Join us!
Contact is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role
The Parent Adviser – SEND provides specialist education advice by telephone, e-mail, and social media to families with disabled children in the UK.
You will be supportive and show clear boundaries when offering advice within the scope of the organisation and be confident when dealing with complex and challenging callers and conversations.
You will keep up to date with Education law and guidance in UK and signpost callers to Contacts online resources or to relevant local national charities and agencies.
What we’re looking for
- Have at least one year’s experience (or part-time equivalent) of working in an advice role of which SEND advice formed a substantial part.
- Have experience and a good understanding of education issues that may impact families.
- In-depth knowledge of the SEND law in England Part 3 Children and Families Act 2014 and a working knowledge of the SEND Code of Practice 2015.
- You will be able to confidently navigate websites to identify relevant information.
- You will have experience of using a CRM database to enter client records. You will be flexible and adaptable in your role and enjoy working in a friendly and supportive team.
How to apply
Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below to: [email protected]
Important dates
Closing date: 11 May 2026
Interview date: 14 / 15 May 2026