You might be struggling mentally and looking for strategies to help you cope.
Or maybe you just need to talk to someone who understands the extra challenges you face.
Our Listening Ear is here for you.
In this article
What is Listening Ear?
Our Listening Ear service offers hour-long 1-1 telephone appointments with a family support adviser.
Where our helpline provides information and advice, Listening Ear is for parent carers looking for emotional support and reassurance – though we can provide practical help too.
The parent advisers in our Listening Ear team are all parents of children and young people with disabilities,
plus they have a huge wealth of professional experience.
“It was just the support I’ve been looking for! So wonderful to be able to talk to people who have lived experience and truly understand and take time to listen and then give very wise and useful advice.”
Parent carer
920
Listening Ear appointments in 2022/23
92%
know what their next step will be as a result of the appointment
Related information

Autism-focussed support
We offer half-hour 1-to-1 calls for parents in London and the Midlands as part of our Autism Central support.
Important information before booking
- Please book your call for a time that you know you will be free to talk and somewhere that you feel safe and that’s quiet. This allows you to get the most out of the time you have.
- Appointments are 45 minutes long.
Book an appointment
Making an appointment is simple: Choose the day and time slot you want below, then complete and submit the short form. You’ll receive an email confirmation.
Appointments are regularly updated and are subject to availability.
Listening Ear booking form
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