Please read – important information before you submit your query
We are currently receiving a high volume of helpline enquiry forms. If you have questions about:
- Claiming DLA for the first time, please see our online information on DLA before you submit an enquiry. Our helpline does not provide a service to complete initial or renewal DLA claims. Our advisers provide advice and information including the process, criteria and evidence that may help with your claim. They will direct you to our online resources and local projects if you require in-person form filling help.
- Benefits when your young person remains in education, please see our online advice before you submit an enquiry.
- Support in school, EHC assessments and plans, school attendance, or home to school transport, please see our online advice before you submit an enquiry.
Have you tried our chatbot or livechat?
- Charlie the Chatbot is our helpful chatbot who can guide you through our information and advice to help you find the support you need quickly and easily, whenever you need it – 24 hours a day, 7 days a week
- You can also chat directly to one of our livechat advisers via Charlie the Chatbot – just open the chatbot and type “livechat”
- Livechat advisers are available Monday, Wednesday, Thursday and Friday from 09:30 – 12:00, then 14:00 – 16:00; on Tuesday our advisers are available 10:15 – 12:00 and 14:00 – 16:00
Who we can accept enquiries from
We can only answer enquiries from parents, carers or professionals supporting disabled children aged 0 to 25 living in the UK.
We aim to respond to your enquiry within 10 working days. If your enquiry is urgent, please call the helpline on 0808 808 3555.