Submit a query to our helpline

Please read – important information before you submit your query

We are currently receiving a high volume of helpline enquiry forms. If you have questions about:

Have you tried our chatbot or livechat?

Who we can accept enquiries from

We can only answer enquiries from parents, carers or professionals supporting disabled children aged 0 to 25 living in the UK.

We aim to respond to your enquiry within 10 days. If your enquiry is urgent, please call the helpline on 0808 808 3555.