Benefiting you

Our volunteer-delivered service helping families with DLA forms.

What is Benefiting You?

We understand the financial pressures families with a disabled child face. And we know how life-changing the benefit Disability Living allowance (DLA) can be. But many families miss out on claiming DLA, as they don’t know have access to help to complete the long and detailed form.

Benefiting You is a new service delivered by our trained volunteers, called DLA Supporters. Our DLA Supporters can help you complete the DLA form via Zoom at a time convenient to you.

“I just wanted to let you know, with all your help my son has been awarded high rate DLA. I just want to thank you for this and all your help. This will be a massive help to me and my family and especially my little boy with all his sensory toys, nappies – just everything etc.“

Important information before booking

We are closed from 30^th March and will reopen on 13^th April.

Please ensure that you book your call for a time that you know you will be free to talk and somewhere that you feel safe and quiet so that you can get the most out of the time you have.
Appointments are two hours long.
This service is only for new DLA applications.
Please ensure you have requested a copy of the DLA form from the DLA Unit. (This is because your form will be stamped from the date you requested the form, and your payment will then be backdated if your claim is successful). You can request a form by calling the DLA Unit on 0800 121 4600.

There are two options for getting help from our DLA Supporter:

Online assistance: Our DLA Supporter can complete the form online with your answers. After filling it out digitally, they can email you a copy of the completed form. You will then need to print the form and attach it to the paper version and post it to the Department of Work and Pensions (DWP).
Paper form completion: Alternatively, you can complete the paper form yourself while our DLA supporter provides guidance and advice. This means you’ll physically fill out the paper form with their assistance.

What the Benefiting You team can do:

Our volunteers provide information, guidance, and resources to help you understand if you child may qualify for DLA.
Our volunteers can help you to complete a new DLA claim (for your child)
Our volunteers can connect you to other Contact services, projects, and support.
If you have any enquiries while completing the form, our volunteers will signpost you to our website or other local or national services.

We are a small team.

What the Benefiting You team cannot do:

Our volunteers cannot post your completed form to the DLA unit. Once the form is completed, posting the form is your responsibility.
Our volunteers cannot contact the DLA unit on your behalf.
Our volunteers cannot provide you with a copy of your completed form in the future, as we do not hold your data once the form is completed.
Our volunteers cannot provide advice or represent you at appeal if the DLA claim is unsuccessful.
Our volunteers cannot provide advice on other issues after we have helped you with the DLA form. Visit our information and advice pages or get in touch with our helpline team.

Book an appointment

Select a time slot below, then complete the form and press the submit button.

We’ll then send you a confirmation email and information on how to prepare for your appointment. If you don’t receive an email straightaway, please do check your junk mail.

No appointments available?

We usually add them every week except for during most school holidays when our volunteers are not available.

If you cannot find an appointment below, please contact [email protected] and we’ll let you know when more time slots will be added.

"*" indicates required fields

Have you requested a DLA form from the Department for Work and Pensions (DWP)?*

Yes

If you have not yet requested a DLA form

Please call the Department for Work and Pensions (DWP) on 0800 121 4600 and revisit this page once you have the form.

Is this a new DLA application?*

Yes

If this is not a new DLA application

Unfortunately we will not be able to help. At present we can only help with new DLA applications.

Please select a date*

Name*

First name Last name

Email*

Enter email address Confirm email address

Address Line 1*

Address Line 2

Town/City*

Postcode*

Mobile*

Date DLA form is due back*

Which Local Authority do you live in

How did you hear about our service?

Can you confirm the type of service/support you require e.g. form to be fully completed/some guidance or questions that you need support with/ you have partially completed the form and require some guidance?*

Parent agreement

Please read this important information

– We understand completing your child’s DLA form can sometimes be difficult and upsetting. But we really want you to get the most out of your appointment to stand the best chance of being awarded DLA.
– Appointments are for 2 hours, if it seems that you may need more than 2 hours our DLA Supporter will suggest booking another time slot.
– It is vital you email us any supporting evidence for your claim asap- ideally at least 3 days before your appointment, our DLA Supporters volunteer for a few hours each week and therefore need time to read over the supporting evidence ahead of your appointment.
– We suggest you keep a diary of your child’s needs/behaviour ideally for a full week, if this is not possible then for as long as you possibly can, this will help you recall your child’s needs when you attend your appointment. If you can please do email this to us before your appointment, as it can help our DLA Supporter have a clear picture of your child’s needs.
– Without your input our DLA supporter cannot complete your form, therefore please provide as much information as possible throughout your appointment. The form cannot be completed solely based on the supporting evidence.
– Spelling mistakes, grammar, typos will naturally occur. DWP are not concerned with these types of mistakes but if you are concerned with grammar/spelling, please feel free to correct this after your appointment.

I have read and understood the parent agreement*

Yes

Accessibility

If you have any accessibility needs regarding your Benefiting you appointment or English isn’t your first language, please contact [email protected] as early as possible.

Keep in touch

We’d like to keep in touch with you about our latest news and updates. You must opt into our emails to receive any of our e-newsletters.

We will look after your details in accordance with our data protection policy, and we will only ever contact you in the way you want us to. Read more about what you’ll receive if you opt into our updates.

I agree to be contacted by email*

Yes

I'd like to receive information & advice for parent carers*

Yes

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