Christmas opening hours for our advice helpline

2 mins read

Wednesday 22 December 2021

Tags: helpline, christmas helpline closure

Our helpline will close tomorrow, Thursday 23 December at 5pm and then will re-open on Tuesday 4 January at the usual time of 9.30am – 5pm.

If you need to speak to someone when the helpline is closed over Christmas, these contacts may be helpful:

  • If you’re based in England and Wales, contact Family Lives on 0808 800 2222  (Closed Christmas & Boxing Day, New Years Day)    
  • If you’re based in Scotland, you can call Parentline Scotland on 0800 028 2233
  • And if you’re based in Northern Ireland, you can contact  Parenting NI.

Hours of the helplines above vary so do follow the weblinks for further information.

Asking queries on our social media pages or online community

Many parents choose to send us queries on our Facebook and Twitter pages. These pages will also be unmoderated during this time. If you ask a query during that time, we’ll respond when our office reopens on 4 January 2021.

You can also find lots of advice and support on our website and use our Frequently Asked Questions tool on our website to help you find answers to some of the most frequently asked questions we get on our  helpline.