Managing difficult situations

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Managing difficult situations – contents

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Complaints 

Information useful for forums on how they manage and respond to complaints.

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Building and maintaining effective partnerships with external agencies

We look at how forum's can maintain a working relationship with service providers to enable them to influence change.

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Managing internal conflict

Sometimes there may be differences of opinion within forum and this page provides information on steps to avoid and manage this.

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Conflicts of Interest

Conflicts of interest can happen for forums and it is import to understand how to manage these.

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Subject Access requests and Freedom of Information requests

Information for forums on how to manage requests about data such as SARs and FOI.

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Managing bullying, harassment and stalking

While very few forums experience bullying, harassment or stalking we discuss what to do if this happens.

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CIC Assistance Programme  

The CIC assistance programme is designed to help forums to carry out their role while maintaining their wellbeing.

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