Working with organisations that provide health services

Information on working with NHS, ICBs and healthcare providers, including Commissioning, overseeing quality and developing relationships.

The NHS, integrated care boards (ICB)s and healthcare providers have a legal duty under the NHS Act 2006 (amended by the NHS Health and Care Act 2022) to “make arrangements to secure that people are appropriately involved” in planning proposals and decision regarding NHS services.

“Involved” covers a range of activities from listening, engagement, consultation, and co-production.  Find out more in Working in partnership with people and communities statutory guidance for ICBs.

The diagram below shows the public participation responsibilities for each local NHS organisation in the ICS.

The diagram shows the public participation responsibilities for each local NHS organisation in the ICS.
The diagram shows the public participation responsibilities for each local NHS organisation in the ICS.

Getting involved

There are lots of different ways that parent forums can get involved in improving health services. It is usually best to choose a service that is most important to the forum steering group and forum members.

The main areas are:

Commissioning

To find out more about commissioning, see the page designing and reviewing services.

Monitoring/overseeing quality

Developing relationships

Developing relationships are key if parent carer forums want to influence and co-produce and improve health services for children and young people with SEND. Here’s a checklist of people you may want to introduce yourselves to:

Examples of parent carer forums co-producing and influencing health services

Three forums in the South West England teamed up to survey parent carers to evidence to the ICB the importance of needs-led autism assessments for children after a provider narrowed children’s access to autism assessments to reduce waiting lists. The evidence was key in helping to reverse the decision.

  • Forums in Essex collaborated with NHS services and the NHS Eastern Region to create a toolkit for health professionals to improve health contributions to Education Health and Care Plans. Read more about this here.
  • West Sussex Parent Carer Forum co-produced this video with the NHS to share the experiences parents of autistic and learning disabled children at risk of admission to mental health hospital.
  • Rotherham Parent Carers Forum secured monthly meetings with their local Children and Adolescent Mental Health service (CAMHS) and neurodevelopment pathway leads, to provide lived experience to shape services and practice.

Co-producing ‘affirming’ diagnosis support pack for families 

Bedford, Bedfordshire, and Luton parent carer forums worked with local NHS trusts to create a pack to support families before and after diagnosis with conditions like autism and ADHD. The accessible pack included information on sleep, medication, sensory processing, social communication support and videos and animations. The pack used neurodiversity affirming language to describe the condition favoured by families instead of deficit language.

Watch a video about their co-production journey
View the Diagnosis Support Pack 

Ideas for co-production and collaboration with health services

Forums in the same ICB might want to join up to write to the ICB SEND lead to:

These are some of the thing’s forums may want to understand could be and could be topics when meeting the ICB:

If forums need help identifying co-production opportunities with health, they can email our Strategic Health Lead [email protected] who can support forums engaging with local health systems or speak to your Contact adviser.

Do you have any thoughts about this page? Visit our How to feedback page to share them.

Looking for something else? You can find a full list of pages on our Parent carer forum handbook contents page.