UK attractions offering free or discounted admission for disabled visitors and their carers
Below is a list of attractions that publicly state they offer a free carer/essential companion ticket (subject to eligibility requirements/provided evidence). Each is linked directly to the attractions’ specific accessibility pages.
In this article
Theme parks
Merlin Entertainments
Primarily use the Nimbus Access Card to prove eligibility (and to obtain a ‘Ride Access Pass’.) However, they also accept evidence of Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance, Carer’s Allowance, Employment and Support Allowance (ESA)/Incapacity benefit or a Blue Badge.
Merlin theme parks include:
- Alton Towers
- Chessington World of Adventures
- LEGOLAND Windsor
- Thorpe Park
- Warwick Castle
- All UK SEA LIFE centres
- LEGOLAND Discovery Centres
- Madame Tussauds London
- The London Eye
- Blackpool Tower attractions (where applicable)
Other theme parks
- Drayton Manor offers a Drayton Manor DAP/Digital Access Pass, or accept the Nimbus Access Card. To claim a carer pass/Essential Companion Ticket, visit the ticket office upon arrival at the park and present your Access Card or DAP ID number to a member of staff. Please note that a free Essential Companion Ticket is only available when accompanying a paying guest aged four or older. Your Access Card must display the +1 or +2 symbol.)
- Blackpool Pleasure Beach – only accepts Nimbus Access Cards as evidence of disability. They offer discounted Essential Companion Tickets for £25 each, if booked ahead of time. Email [email protected] or by complete the form at the bottom of the accessibility page.
- Paultons Park – offer an Essential Companion Ticket with a 50% discount upon registration of a Nimbus Access Card on their website with a +1 or +2 symbol.
- Flamingo Land – all guests aged four and over require a valid admission ticket or pass. Guests who are able to provide proof of disability will receive one free entry ticket for their carer. DWP & DLA letters are only accepted if accompanied by photographic ID also.
- Gulliver’s World, Warrington – to be eligible for the concessionary rate you will need to provide one of the following documents for each qualifying person: Blue Badge, DLA or PIP letter, or Access Card with +1 or +2 symbol.
- Gulliver’s Kingdom, Matlock Bath – to be eligible for the concessionary rate you will need to provide one of the following documents for each qualifying person; Blue Badge, DLA or PIP letter, or Access Card with +1 or +2 symbol.
- Gulliver’s Valley, Rotherham – to be eligible for the concessionary rate you will need to provide one of the following documents for each qualifying person; Blue Badge, DLA or PIP letter, or Access Card with +1 or +2 symbol.
- Lightwater Valley, Yorkshire – offers free carer tickets for guests who require additional assistance, guests are asked to register online using an Access Card at least seven days before their visit.
- Adventure Island, Southend – Half-price carer wristbands and annual passes for eligible visitors. Accepted documentation to obtain these are NHS diagnosis letters, DWP/DLA/PIP letters, a DID card, a valid Nimbus Access Card or a valid National Disability or National Carers Card.
- Crealy Theme Park, Devon – Crealy asks visitors to register with a Nimbus Access Card on their website at least 7 days before visiting to access offers of reduced admission rates, and Ride Access Passes.
- Wellington Country Park – a disabled person paid entry ticket is entitled to a free carer/essential companion. Accepted documentation; Access Card, blue badge, PIP/DLA letter.
Zoos & wildlife parks
- Chester Zoo – visitors with disabilities may admit one accompanying carer free of charge when they pay full price for an Adult, Student or Child ticket. To collect the carer ticket, please make sure you bring one of the following: DLA/PIP letter, Access Card with a +1 symbol, National Disability Card.
- ZSL London Zoo – disabled adults and children get discounted rate tickets, they also offer essential carers free tickets with the usual evidence. London Zoo also currently offers discounted tickets for those in receipt of Universal Credit.
- ZSL Whipsnade Zoo – disabled adults and children get discounted rate tickets, they also offer essential carers free tickets with the usual evidence.
- Edinburgh Zoo – visitors who require special assistance are offered free admission for one accompanying carer when they pay the full adult/concession/child price. Usual evidence accepted i.e. National Disability Card, Access Card with +1 symbol, or a letter from PIP.
- Twycross Zoo & The Gruffalo Discovery Land – register in advance using Nimbus Access Card and book in advance for a free essential companion ticket.
- West Midlands Safari Park – register in advance using Nimbus Access Card and book in advance for a free essential companion ticket.
- Yorkshire Wildlife Park – Accessible visitors will be required to provide appropriate ID, blue badge/DLA/PIP or similar and are admitted at a discounted rate. Official carers tickets can be purchased at the same time as accessible visitors only, at a discounted rate.
- Birdworld – free carers’s tickets are available at checkout, for those accompanying a registered disabled guest. Proof of status required at entry.
- Monkey World, Ape Rescue Centre – free essential carer’s tickets are available, proof of entitlement required i.e. blue badge/access card with +1 symbol/DID card or PIP document.
- Longleat – register in advance using Nimbus Access Card and book in advance for a free essential companion ticket.
- Beale Wildlife Park – free carer’s ticket available upon purchase of standard tickets.
- Peak Wildlife Park, Leek (Staffordshire) – free carers tickets available. Their website states “Disabled visitors may admit one accompanying registered carer free of charge when they purchase a full price adult or child ticket. Proof of entitlement must be provided at point of admission”
- Highland Wildlife Park, Scotland – visitors who require special assistance are offered free admission for one accompanying carer when they pay the full adult/concession or child price.
- Knowsley Safari Park – register in advance using Nimbus Access Card and book in advance for a free essential companion ticket.
- Woburn Safari Park – offers tickets at a concessionary discounted rate for people with a registered disability. They offer a two-person ticket for one individual plus their carer, or an individual ticket for one person with a disability, and these can be purchased online, or at the gate upon arrival.
Historic attractions
Historic Royal Palaces
- Tower of London, Kensington Palace, Kew Palace, Hillsborough Castle and Hampton Court Palace – free carer and companion tickets are available. Only one carer/companion ticket can be added per booking but each disabled visitor can bring one person with them free of charge as a carer or companion. If your party requires more than one carer/companion ticket, please book your paid tickets online and email [email protected] with your booking reference number and supporting documents. Tower of London will be happy to reserve the additional carer/companion tickets for your party at no extra cost. Alternatively you can present supporting documents at the ticket office on the day of your visit.
English Heritage
According to Carer’s First website, English Heritage provides free entry to all of its sites and events for any carers accompanying the person they care for. They do not ask for any evidence that you are a carer or that the person you are accompanying requires care. The person you care for will still need to pay for entry or have English Heritage membership.
Carer’s First website goes on to say that if you give English Heritage a call on 0370 333 1182, they can provide the person you care for with what they call a ‘letter of authority’. This will automatically give the people accompanying them free entry. Alternatively, you can just show up on the day and tell the ticket office staff when you arrive that you are an essential carer.
Each individual location has its own accessibility policy, and its worth looking up the specific location you wish to visit before you go.
National Trust
You can find the National Trust’s ‘Access for Everyone’ webpage here: https://www.nationaltrust.org.uk/who-we-are/about-us/access-for-everyone.
They offer an Essential Companion Pass. This gives up to two companions free at National Trust properties throughout England, Wales and Northern Ireland. In order to obtain your Essential Companion pass, you can call the Supporter Services Centre on 0344 800 1895 or you can email [email protected].
They have also published information on enhanced facilities for disabled people here: https://www.nationaltrust.org.uk/visit/enhanced-facilities-for-disabled-visitors and top accessible walks here: https://www.nationaltrust.org.uk/visit/walking/accessible-walks-at-national-trust-places
As with most places, it’s worth looking up the specific location you wish to visit, before you go.
RHS Gardens
RHS has published an “accessibility across the RHS” webpage here: https://www.rhs.org.uk/accessibility which allows you to select a location you wish to visit and see the accessibility specific to that garden. It states that each garden as different levels of accessibility and it is best to read the information for the specific location you wish to visit before you go. Carers are offered free tickets.
Family attractions
- National Forest Adventure Farm, Burton Upon Trent – disabled people and carers can both purchase tickets at discounted rates, but evidence must be provided for proof of eligibility.
- Trentham Estate, Staffordshire – “Accessible Adult or Child can bring a carer for FREE!”, their website states one free carer per paying guest and eligibility is accepted via the usual evidence.
- Wellington Country Park – a disabled person paid entry ticket is entitled to a free carer/essential companion.
- Lower Drayton Farm – one carer is free of charge when accompanying a disabled guest. Documentation is required.
Cinemas
With a CEA Card, a companion goes free at over 90% of UK cinemas, including: Odeon, Cineworld, Vue, Showcase, Everyman, Reel, The Light and Empire (where participating). Always check in advance that your chosen location accepts the CEA card. Once you receive your CEA card, it is valid for one year.
Heritage Railways
- North Yorkshire Moors Railway – free companion ticket for eligible disabled visitors. Their website states “Our policy admits one necessary companion, or carer, of a disabled visitor free of charge on standard services, and at reduced rate for select special events, when the full fare is paid by the disabled visitor.”
- Bluebell Railway, Sussex – free companion with eligible disabled visitor. Their website states “Registered Carers travel for free when accompanying any registered disabled passenger during normal service running days. A charge will apply for Special Events. Carers can now purchase a ticket online when purchasing a full price adult or child ticket.”
- Severn Valley Railway – discounted tickets for carers, their website states “We don’t offer discounts for passengers with disabilities, but we do offer a discount for carers. The discount offered to carers is equivalent to the SVR Child Member rate for the journey. One ‘carer fare’ is permitted per person with a disability. ‘Carer fares’ are available from online in advance, or the Booking Office on the day of travel.”
- Great Central Railway – disabled guests can purchase tickets at a discounted rate and their website states “Disabled Ticket holders – if you require a carer ticket please visit one of our booking offices before you start your journey with us”
- Spa Valley Railway – free companion/carer ticket available alongside a person paying full price
This list is not exhaustive, and we are in no way affiliated with any of the attractions or sites we have mentioned. It’s always worth contacting an attraction in advance of your visit to confirm accessibility arrangements, or if you have specific questions.
Please note: Accessibility policies, ticket prices and accepted evidence can change. We’ve checked these policies at the time of writing, but we recommend checking the attraction’s own accessibility page before travelling.