Call our free helpline0808 808 3555
Call our free helpline
0808 808 3555
On this page we explain what to do if you're falling into fuel
bills debt and offer ways that might make paying the bills a bit
If you're falling into fuel bill debt it's important that you
take steps to make sure you don't get disconnected.
If you live in England, Scotland or Wales you should contact
your supplier to register as a vulnerable customer on their
Priority Service Register. Being on the register means you will not
Energy suppliers in Northern Ireland may operate their own
schemes for older, disabled or chronically ill customers. Check
with your supplier to find out more.
Ask your energy company for their code of practice. The code of
practice will include steps the supplier must follow before
The supplier must offer a number of options to pay the arrears,
including regular payment plans or other alternatives if you cannot
pay arrears in this way.
Try to get advice from a local advice service. Our freephone
helpline can provide details of your nearest advice service.
Depending on where you live, we may also be able to put you in
contact with a specialist debt counselling service for families
with disabled children.
Contact your energy supplier to talk about different ways that
you can pay your bill. Some suppliers will give a discount if you
pay by a particular method.
Think about using payment plans that spread the cost, which can
help you avoid arrears. Take care to check the terms and conditions
of each payment plan.
If you are on:
you may be able to pay for your current fuel usage through your
benefits. This is known as fuel
direct. To set up fuel direct, contact JobCentre Plus
or your pension centre if you receive pension credit.
You might be able to make savings by using a different type of
meter. For example, prepayment meters allow you to pay in advance
for your fuel usage rather than using more than you can afford.
There are advantages and disadvantages involved with each type
of meter. Check with your local Citizens Advice Bureau for more
information about the
advantages and disadvantages of meters.
Call our advisers on our freephone helpline
if you need help, 0808 808 3555 and we will point you in the right