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Some children may need more support than others to achieve their potential in early years settings and at school. This may be because they have a disability, medical condition or other additional needs that mean they experience difficulties in learning and/or in making use of the educational facilities provided. 

Early years settings, schools and colleges have legal duties to support children who have difficulty learning and to treat children fairly. 

Parents should always be fully involved in the early years setting and the school’s response to meeting their child’s needs. However, they may not be familiar with the process or know what support can be put in place. 

What areas families encounter difficulties in 

How you can help families with their child’s education 

How Contact can help 

We have lots of information and resources that you can share with families or direct them towards. 

Our helpline 

Education experts on our freephone helpline (0808 808 3555, Monday-Friday, 9.30am-5pm) can inform parents about the special education systems in the UK and deal with any query they have on transport to and from school, exclusions and home education. 

Online information 

We have lots of advice and information on our website that you might want to share with parents, including: