That’s the warm message we’re sharing with parent carers across the UK this winter. A message of recognition, solidarity, and support for families who all too often carry more than many realise.
That’s why we’ve created a set of four exclusive stickers to help parent carers feel part of our supportive community. It’s a reminder that Contact and others understand what you’re facing, even on the hardest days.
Pop a sticker on your water bottle, your diary, phone case or even somewhere in your local area where another parent carer might spot it and feel that moment of recognition.
Please support our work
If you can, we’re asking you to make a voluntary contribution of £10 this winter to support our work with families across the UK. We’ll send you our sticker pack as a warm thank you.
We know that many families raising disabled children or children with additional needs are under huge financial pressure. There is absolutely no expectation to give.
A donation today will help fund our life-changing advice and information, delivered by our team of compassionate parent advisers. People who truly listen, understand, and provide practical and emotional support when it’s needed the most.
Together, you’ve helped change the conversation
Thanks to families like yours, Contact has been able to make sure the realities of caring are heard and understood.
Whether it’s helping us shine a light on disabled children’s right to NHS-funded care, highlighting the need for reliable school transport, or exposing the barriers families face in unlocking their Child Trust Fund savings. Your experiences and your voices are driving change. They show just how powerful our community can be when we stand together.
And if you can contribute financially, your £10 will help Contact reach more families who need connection, advice and understanding this winter.
We’re delighted to share that two more parent carers, Amy and Sam, have won £1,000 each in the Contact Weekly Lottery!
As a single parent to four children, including two with disabilities, Amy said the cash prize will make “an absolutely huge difference” to her family.
“It’s difficult to put into words the hope this brings,” she added. “This money will go a long way in helping me provide for my children’s needs. Thank you, from the bottom of my heart, for this incredible and timely support.”
Meanwhile, mum and grandmother Sam said it was “absolutely marvellous” to win while knowing you’re also helping a good cause.
Sam with her lovely family
Sam first called Contact’s helpline for advice when her disabled son was younger. “The service was excellent,” she said. “The Contact Lottery is an amazing cause. It does so many good things and gives so many disadvantaged families opportunities.”
For just £1 a week, playing our lottery is a bargain way to support Contact’s services for families with disabled children — while also having a chance to win cash every Friday.
When Jeanette’s daughter Rose was diagnosed with a genetic condition called Noonan syndrome, which affects growth and motor performance, the road ahead looked uncertain.
But thanks to the support she received from Contact over the years, Jeanette was never alone in her journey — and Rose was able to conquer many challenges in her life.
She started taking dance classes, doing gymnastics, and was able to get 1:1 support from a teaching assistant to access the curriculum in mainstream school after we helped Jeanette apply for an Education, Health and Care Plan.
Fast-forward 19 years, and Rose is thriving: she’s coached young children in gymnastics, studied childcare at college, and is now in her first job as an early years practitioner supported through Access to Work.
Jeanette said: “I’m sure that Rose has managed to achieve her potential in life through accessing all the support that Contact has recommended for her. We are so grateful to them.”
Our free services helped put the joy back into Jeanette’s family life — and now, she wants to help as many families as possible to achieve the same thing.
“Contact helps parents like me to feel more confident and informed about my rights when it comes to supporting our wonderful disabled children. And as a charity, they rely on donations to provide their life-changing information and advice.”
Whatever the amount, your donations to our Unlock the Joy appealwill help us be there for more families like Jeanette’s so that no disabled child is denied the chance to live a fulfilling life.
Every day, parent carers of disabled children who feel overwhelmed or frustrated turn to us for advice and support. Maybe it’s a school excluding their child, a social care package being cut, or a benefit form that feels impossible to fill in when they’re already running on empty.
But what many don’t realise is that sometimes, we’re the first ones to really listen.
“It makes my day when I’ve really connected with a parent carer and given them advice they found useful, as well as the confidence to go off and use it,” said Gail, one of our helpline parent advisers.
Take Steve, for example. His son was being discharged from hospital and needed specialist equipment at home, but health services had refused their request. We talked him through their rights, who to speak to, what to say. And it worked: he got the equipment. His son came home.
Or Alison, who found out she’d been missing out on Universal Credit for years. Our team helped her claim everything she was entitled to, and to fight for the arrears she was rightfully owed. Alison got over £20,000 in backdated pay. Enough to cover some urgent bills — and even take her daughter on a really special holiday.
Then there was Zara, who was struggling to cope with her feelings since her daughter’s diagnosis. “I don’t even know where to start,” she told us. So together, we started. Step by step.
That’s where the difference begins. By working through issues together, we unlock beautiful things: possibility. Relief. Hope. Joy. Because joy doesn’t have to mean shiny new toys or expensive days out — sometimes, joy is simply knowing you’re not alone. That someone believes in you. When parents feel supported and understood, something inside them shifts.
Please help us unlock joy for more families
This month, we’re asking for your help so we can bring that feeling to even more parents like Steve, Alison and Zara. Please consider donating to our Unlock the Joy Appeal to help us give families a lifeline — and a future filled with joy they thought was out of reach.
The kindness of your donations, however much, can help make all the difference for families. You’re not just giving money: you’re giving reassurance. Guidance. And sometimes, the first glimmer of hope.
Together, we can unlock joy for even more families with disabled children in the UK.
Thank you so much, from all of us at Contact.
Contact offers advice and support for families via our helpline and online services that are funded by the Department for Education, our Family Finance and Listening Ear services and parent workshops.
*Parent names have been changed to protect their identity
We’re excited to share that this year’s DinoDay Challenge, Contact’s annual fundraising event, has been our most successful yet: participants raised a huge £50,442 in support of families with disabled children — more than twice as much as in 2024!
A massive thank you to the thousands of families and children across the UK who took on 19 activities of their choice throughout the month of June to raise vital funds for Contact’s work. All while sporting their snazzy DinoDay t-shirts, of course!
Like last year, many children who took part in this year’s challenge were disabled or neurodiverse themselves. In fact, our top fundraiser, 10-year-old Noah Hossain, singlehandedly raised a whopping £1,201 by completing 19 laps on his disability trike:
Or take Tyler, who has ADHD, sensory processing disorder and is awaiting an autism diagnosis. Together with his brother Chrissy, the dynamic duo raised nearly £750 by doing 19 press-ups and squats every day.
“We are so proud of them for not giving up and for raising an amazing amount of money for such a fun and inclusive fundraiser – and we can’t wait to take part again next year.”
Danielle, Tyler and Chrissy’s mum
From cooking up meals from 19 countries and doing 19 acts of kindness to learning 19 new words in different languages, this year’s challenges were as unique as they come.
And it’s not just the children who had a blast, either! Parents in our DinoDay Facebook group said they loved spending quality time with their kids and trying their hand at things they might have never done so otherwise.
As a reward for their hard work, children who raised over £10 received a certificate recognising their achievement — and those who raised £30 or more even got a special medal!
The difference our ROAR-some participants will make
With growing demand for our advice and support services, the funds raised by this year’s participants will be truly life-changing for the families we support.
Funds will help support key services such as our expert helpline, workshops, family days out and Listening Ear line, as well as our vital campaign work.
Register now to join the fun in 2026
Though next year’s DinoDay Challenge is still some months away, it’s not too early to sign up!
Register now to join us in 2026 for your chance to have a blast taking on 19 sponsored activities of your choice in this epic fundraising challenge for children of all ages and abilities.
Every child who signs up will get a free DinoDay t-shirt and activity tracker to get them going, and you’ll be invited to join our special Facebook group where you can meet other families and cheer each other on!
Mum of autistic child expresses her gratitude to Contact after winning £1,000 through the weekly lottery, a cause she joined to give back for the invaluable support she received during a challenging time.
Kelly first discovered Contact after struggling to navigate the complex processes of securing an Education, Health and Care Plan (EHC Plan) and Disability Living Allowance (DLA) following her daughter’s autism diagnosis. She said:
“I wouldn’t have had the success with my ECH Plan and DLA applications if it wasn’t for the invaluable help and information from Contact. The EHC Plan is as it should be, and my little lady is in an amazing specialist school!”
Wanting to give back, Kelly decided to join Contact’s charity lottery as a way to support other parents of children with special educational needs and disabilities (SEND). Little did she know, she would end up winning the £1,000 prize!
She received the surprise phone call while returning from a family holiday. She told us:
“I would urge anyone to sign up for the lottery as it helps support real parents like me. We have so many challenges and processes to learn, and many, many new acronyms!
It can be a lonely place being a SEND parent. Contact offers parents like us that much-needed help and advice.”
Kelly’s daughter
We’re so pleased Kelly turned her entry into a win. And if you join us – you could be next!
We are delighted to announce that our Contact Scotland team have been awarded a grant of £97,774 over the next three years from the Health & Social Care Alliance (The Alliance) – the national third sector membership organisation for the health and social care sector, representing 3,500 members.
Contact Scotland will use the money to support unpaid parent carers in Scotland who self-identify as having a disability and/or health condition, to better self-manage their health.
The work carried out by our team in Scotland thanks to this funding is one of 31 projects who received a total of £1.9 million from the Alliance.
The funding aims to help support people in the early stages of a long term condition diagnosis, disabled people or an unpaid carer to develop skills to manage their own health and wellbeing and reduce barriers to health and social care support and services.
Susan Walls, Contact’s manager in Scotland says: “We are thrilled to have been awarded this funding which will help Contact Scotland support unpaid carers to better self-manage their health while caregiving for their disabled children.
“It is an incredible donation that will transform the way we support parent carers and we are so excited to be partnering with The Alliance to deliver this three-year project.”
The Contact Weekly Lottery is turning 5, but you’re the one getting a present!
We’re giving away 5 free entries to celebrate our lottery’s fifth birthday. This means you’ll have 5 extra chances to bag one of our cash prizes, including our amazing £10,000 jackpot – all while helping families with disabled children flourish.
Simply sign up by Friday 31 July and we’ll add 5 free entries to your first draw once we receive your first direct debit payment.
Entries cost just £1 a week, and your ticket will help fund Contact’s life-saving advice and support services that families of children with additional needs rely on.
And if you think you don’t stand a chance, think again… Just last month, we had the pleasure of telling parent carer Kimberley that she had won £1,000. She joined our lottery to give back to families like hers, and now she’ll get to treat her three SEND boys to a much-deserved holiday with her winnings.
Emma’s story wasn’t much different: as a mum of two autistic sons, little did she know that her generosity in wanting to help families like hers through our lottery would turn into a huge £10,000 jackpot!
Kimberley and Emma are just two of hundreds of parent carers who have won big in the Contact Weekly Lottery.
By joining the Contact Weekly Lottery, you’ll help us make a difference to the thousands of families who turn to us each year for the vital advice and support they need to give their disabled children the best chances in life.
Today is DinoDay, our annual event to raise vital funds for Contact’s support services for families with disabled children.
Thousands of incredible families across the UK have been taking on 19 activities in the DinoDay Challenge, raising over £45,000 so far! A huge, dinosaur-sized thank you to everyone taking part in the challenge, or hosting a DinoDay event.
DinoDay is a tribute to Cameron Mathieson and his family’s fight for justice. Today, on what would have been Cameron’s 18th birthday, we’re keeping his family in our thoughts. Please take a moment to read his inspiring story below, and the impact his family’s journey has had on so many.
Chip into the DinoDay fundraiser
You can help get DinoDay over the £50,000 mark by donating today. Your donation could be life-changing for the families we support, and is a brilliant way of acknowledging the amazing efforts of all the children fundraising this June. Like Noah, who has completed 19 laps on this disability trike.
Contact teams across the UK joined in the DinoDay celebrations today, with our head office even going out on a 19-minute dinosaur stomp!
We want to say a heartfelt thank you to everyone who has fundraised. Your incredible efforts and inspiring challenge stories have truly touched us.
The story behind DinoDay
Today is all about raising awareness of Cameron Mathieson and his family’s successful campaign to stop Disability Living Allowance (DLA) payments from being taken away from children who spent over 12 weeks in hospital.
Ten years ago, we supported Cameron and his family in challenging this unfair rule. Together, we took our fight all the way to the Supreme Court — and won! As a result, no other family with a child who spends long periods in hospital has been denied this essential financial support.
Dinosaurs (or dowsers, as he called them) were Cameron’s favourite animal, especially his green triceratops called Troy.
Today would have been Cameron’s 18th birthday, so we are thinking of his family during this difficult time.
The money raised from DinoDay will help us continue to campaign for a fairer society and support families with disabled children. It will also fund vital projects like By Your Side, providing help to families with seriously ill children in hospital, just as we did for Cameron’s family.
It’s been just a couple of weeks since registrations opened for this year’s DinoDay Challenge and we’re already well over halfway to our fundraising target of £25,000!
This year’s challenge has been off to a roaring start, with thousands of participating children raising over £15,000 in donations from more than 1,250 supporters.
In fact, DinoDay is now in the top 1% out of thousands of active fundraising campaigns on JustGiving!
Most families will be kicking off their challenge in June, but many couldn’t wait and decided to get started in May. It’s entirely up to you when to start, as long as you complete your challenge by the end of June.
There’s no fundraising target, but your child will get a digital certificate to mark their achievement if they raise more than £10 — and a special DinoDay medal for raising over £30!
Get inspired by this year’s participants
If you’d like some inspiration, parents in our special Dinoday Facebook group have been sharing all sorts of creative ideas of what to do for their challenge this year.
As well as the more popular choices like doing 19 acts of kindness and reading 19 books, we’ve also seen some unique ideas that we hadn’t come across before — such as completing 19 obstacle courses and cooking exotic new dishes from 19 different countries.
Noah has already raised more than £800 from nearly 50 donations in under two weeks. That’s almost as much as what last year’s top fundraiser raised in two months!
We couldn’t be prouder of all the amazing children who have been dedicating their time to completing the DinoDay Challenge so they can help raise vital funds for Contact’s life-saving services for families with disabled children.
We are delighted to announce that Contact has successfully secured £86,000 in funding from the Welsh government to provide practical and emotional support to parents caring for disabled children in North Wales.
Thanks to the funding, Contact Cymru will work in partnership with the All Wales Forum to help parents in Conwy and Gwynedd claim the benefits they are entitled to such as Disability Living Allowance (DLA), confidently.
Contact will do this by offering workshops and one-to-one support to help guide parents through the complex benefits system and application forms, carry out benefits checks and identify potential grants families can apply for. As well as this, new resources will be developed to help families maximise their incomes.
The funding to improve families financial health comes at a crucial time. Contact’s Counting the Costs research shows that 86% of families with disabled children in Wales find claiming benefits difficult. In addition, 39% of parent carers in Wales told Contact they had been unable to keep their homes warm enough for their disabled child’s needs, and 88% reported that the extra costs of caring for their disabled child caused worry, stress, or financial strain.
Kate Wyke Contact Cymru’s manager says: “Parent carers of disabled children face disproportionately high living costs such as higher utility and transport costs and specialist equipment needs – often alongside a reduced capacity to work because of their caring responsibilities. Despite this, many struggle to access the benefits they are entitled to. Parents tell us that getting welfare support is difficult and frustrating as they face multiple barriers including a complicated benefits system and inaccessible information. Many tell us that they simply do not trust the system which can often feel adversarial.
“For example parents describe applying for DLA – the main benefit for disabled children – as traumatic, requiring them to relive difficult moments, highlight their child’s challenges and prove their need for support. One parent from North Wales recently shared that they had spent 4.5 months trying to get help with a DLA renewal and during that time, they risked losing access to their financial support. It wasn’t until they turned to Contact that they got the help they needed. This experience is sadly not uncommon. This funding will mean that parents in North Wales will be able to get the information and support they need from our trusted and expert parent advisers who truly understand the daily challenges families face, offering them much needed empathy as well as practical advice.”
Too many parent carers in Wales are living in poverty, despite being eligible for support. This has a significant impact on their child’s life chances and ability to reach their potential. The funding for Contact announced today is one of 25 projects across Wales which form part of the Welsh Government’s commitment to tackling child poverty and its impact in Wales. Find out more about this funding on the Welsh Government’s website.
We’re over the moon to share that a mum of three boys with special educational needs and disabilities (SEND) has just won £1,000 in the Contact Weekly Lottery!
Having played our charity lottery for just six months, Kimberly was lost for words when she found out. Listen to Contact’s Beena break the good news over the phone:
The Stoke-on-Trent mum is now looking forward to treating her boys to a special family holiday. She says: “Having three SEN children, it’s quite difficult to keep them busy!”
And if you’re considering playing our lottery, here is Kimberly’s message to you:
“You could help other disabled children, and every time you enter the draw you get a chance to win as well – so it benefits everybody!”
Parent carers winning big
Kimberly is just the latest in a string of parent carers who have hit the jackpot in the Contact Weekly Lottery — including one particularly lucky family who bagged a massive £10,000 just in time for Christmas.
In fact, we’ve given away more than £100,000 in prizes to thousands of families since launching our lottery in 2020. And if you join us, you could be next!
This year, your family can get involved too! Whether it’s learning 19 dance moves, scooting 19 miles, trying 19 new foods, or reading 19 books – anything goes in this inclusive event for kids of all ages and abilities!
Be part of something special – register for our 2025 challenge today.
You will likely find all the answers you’re looking for in our DinoDay Challenge FAQs. But if not, just drop us an email at [email protected] contact our team on 020 7608 8786 and we’ll help you out!
Contact’s team of amazing London Marathon runners surpassed themselves yesterday completing the 26.2 mile course around the capital’s streets on a blisteringly hot day.
Despite the monumental challenge being made even harder with the heat, our determined team of 17 runners didn’t let it stop them.
Spurred on by the atmosphere created by record breaking numbers of runners as well as cheering crowds, they all completed the course and bagged themselves an iconic medal.
Beena Patel, Head of Individual Giving at Contact, said: “We want to say a huge congratulations and well done to our spirited bunch of London Marathon runners.
“We are so grateful for your efforts and achievements with your months of training and fundraising and taking on such a big challenge to support families with disabled children. We thoroughly enjoyed cheering you on and are so proud of you all for yesterday’s heroic efforts. Thank you from all at Contact and the families we support.”
This is it. The London Marathon is finally here! Our 17 wonderful runners finally get to take on the streets of London this Sunday, 27 April and bask in the glory of running an incredible 26.2 miles and at the same time raising vital funds for Contact.
For months our runners have been training and fundraising to help us continue our work supporting families with disabled children. We couldn’t be prouder of all their hard work and dedication.
This year our London Marathon team includes Jeanette, who’s daughter Rose has a rare genetic condition and has received advice and support from Contact in the past. She’ll be running alongside Welsh MP Chris Evans who is running his third London Marathon for Contact and Marcus Boddy who as well as raising money for Contact, is attempting to break the current Guinness world record for fastest man with hemiplegia to run a marathon.
A HUGE thank you and good luck to our runners – every one of you has made a tremendous difference to the families Contact supports, and we can’t wait to see you doing your thing this Sunday!
We are delighted to announce that we have been successful in securing a £45,000 a year for the next three years from John Lyon’s Charity to help Contact’s Ealing team support even more families with disabled children in the borough.
Thanks to this generous funding from John Lyon’s Charity, Contact’s Ealing team will be able to continue the vital work they do supporting families with disabled children there by offering high quality and expert one to one advice, school outreach work, parent workshops and meet ups, as well as running popular family events that bring families together and reduce isolation.
Contact has been working in the London borough of Ealing for over 40 years.
Brigitte Bistrick-Bryan, Contact’s Ealing manager says: “We’ve been lucky enough to have had the support of John Lyon’s Charity for the last three years, and we’re extremely grateful that they have agreed to fund our work for a further three years. The funding they provide makes a huge difference to Contact and the families we support. It means that parents and carers in Ealing can rely on us to be there for them when they need us with information, advice and support.
“The funding from John Lyon’s Charity couldn’t have come at a better time as families with disabled children in the borough – and across the UK – face disability benefit changes, squeezed education, health and social care support and a daily battle to get the support they are entitled to for their disabled children and their families.”
John Lyon’s Charity gives grants to benefit children and young people up to the age of 25 who live in nine boroughs in North and West London including Ealing.
A mum of three from Cambridgeshire is running her first marathon to support families with disabled children across the UK.
Jeanette Dyer’s daughter Rose, 19, has the genetic condition Noonan Syndrome. Jeanette received advice from Contact while Rose was growing up. And now she has signed up to do the London marathon in support of Contact!
Jeanette said: “Rose has conquered many challenges in her life. She has a learning disability as well as learning difficulties, growth and motor issues. I got advice from Contact’s helpline about how to apply for an education health and care plan for Rose so she could receive 1:1 support from a Teaching Assistant in mainstream school to access the curriculum.
Jeanette added: “Rose’s determination to overcome challenges led her to participate in dance classes and gymnastics, in which she later coached young children.
“Rose went on to study childcare at college. She is now in her first job as an early years practitioner, supported through Access to Work. I am sure that Rose has managed to achieve her potential in life through accessing all of the support that Contact has recommended for her. We are so grateful to them.”
Jeanette was bitten by the running bug over 12 years ago. In that time she has completed five Cambridge half marathons, as well as many Cambourne 10K races. But this is the first time she has done a full marathon.
Jeanette added: “I enjoy running because it is a chance to get out of the house away from life’s difficulties and into nature and also for ‘me time’. I realise now that it is something that I am good at. It gives me confidence, having had to give up my career as a research scientist.”
As well as running and being a parent carer, Jeanette enjoys helping other families with Noonan Syndrome. She is a Trustee and Chair of the Medical Subgroup of the Noonan Syndrome Association UK.
“Our runners help us continue providing vital support”
Jeanette will be running as part of a team of 17 runners for Contact.
Beena Patel, Individual Giving Manager at Contact, said: “We know that running 26 miles is a monumental challenge. We’re incredibly proud and humbled by our runners’ dedication, hard work, training and fundraising to support our work. It really does make a difference and helps us to continue to provide vital support to families with disabled children up and down the country.
“That’s why we will be there on the day cheering and congratulating their efforts to help us help more families with disabled children.”
Chris Evans, MP for Caerphilly in Wales, is once again taking on the challenge of the London Marathon to raise money for families with disabled children.
This is Chris’ third time running the London Marathon for Contact. He has been a long-time supporter of ours, as an advocate for ending fuel poverty and helping families experiencing financial difficulty due to disability or illness.
He said: “I’ve always carved out a space in my diary for a regular morning run. It gives me time to plan and reflect. I often find my best ideas, or solutions to problems, come to me while out running.
“I have now signed up to do the London Marathon for Contact, a charity close to my heart, for a third time. The work that they do to support families with disabled children in Wales and the rest of the UK is vital, and provides a lifeline to so many who need support.”
Our runners’ dedication will help us provide vital support
Chris will be running alongside his wife, Julia Evans. They are part of a team of 17 runners donating money raised to our services.
Beena Patel, Individual Giving Manager at Contact, said: “We know that running 26 miles is a monumental challenge. We’re incredibly proud and humbled by our runners’ dedication, hard work, training and fundraising to support our work. It really does make a difference and helps us to continue to provide vital support to families with disabled children up and down the country. That’s why we will be there on the day cheering and congratulating their efforts to help us help more families with disabled children.”
Get the latest SEND updates, benefits advice, practical help caring for your child, plus free workshops and family events in our weekly email newsletter.
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