CIC have over 35 years’ experience working with hundreds of organisations to create wellbeing programmes. They provide services including Employee Assistance Programmes, individual and group counselling, management support, training and peer support programmes.
Ensuring that forum steering groups feel supported and are able to carry out their role while maintaining their own wellbeing is very import. The CIC assistance programme is designed to help forums to do this.
The CIC Assistance Programme enables all forums to access:
- Telephone and face to face counselling.
- Financial and legal helplines.
- Family care advice and signposting.
- Wellbeing portal and app.
- Support for managers.
- Guidance on HR issues (for forums with staff).
- Policies and procedures.
- ‘Everyday matters’ information sourcing.
- Whistleblowing support.
You can contact your Contact adviser to for more information on this service.
Ele – Digital wellbeing platform
Ele is the new digital wellbeing platform delivered by CIC, our wellbeing and forum support provider. It is a new one-stop shop for forums to elevate your health and wellbeing. With thousands of videos and resources covering a range of different topics, Ele provides easily accessible personalised support 24/7.
The Ele offer includes:
- Netflix-style user experience.
- Over 6,500 lived experience videos.
- 2000 blogs.
- Podcasts.
- Roundtable discussions with experts.
- UK wide directory of 12,000 support organisations.
Video: Introducing Ele the new digital wellbeing service from CIC wellbeing
Do you have any thoughts about this page? Visit our How to feedback page to share them.
Looking for something else? You can find a full list of pages on our Parent carer forum handbook contents page.
More wellbeing resources for forums

Listening Ear
Contact’s 1-1 telephone appointments for parent carers looking for emotional support
Listening Ear
Contact's helpline
Information and advice service
Our helpline
Reducing Isolation and increasing wellbeing in your parent carer community
Click here to watch this video on our YouTube channel
Find out more
Building resilience during Covid 19
Click here to watch this video on our YouTube channel
Find out more
Wellbeing webinar recording
Click here to watch this video on our YouTube channel
Find out more
Wellbeing and resilience in trying times
Click here to watch this video on our YouTube channel
Find out more