Category: Other

Contact is calling for Universal Credit fixes, social energy tariffs and investment in disabled children’s services ahead of the chancellor’s spring spending review.

Chancellor Rachel Reeves will set out spending plans on 26 March. Ahead of this, the treasury consulted interest groups, individuals, Members of Parliament and representative bodies on policy and spending ideas. Contact has submitted ways we want to see the government do more for families with disabled children.

Fix Universal Credit

Families with a disabled child are often at greater risk of being worse off under the benefit than other households. This is chiefly because additional Universal Credit amounts for disabled children are often lower than under the legacy benefits they are replacing.

We have highlighted a number of other ways that families with disabled children are losing out under Universal Credit.

Unlock Child Trust Funds

Many disabled young people who lack mental capacity are unable to access savings in their Child Trust Funds/Junior ISA.

This affects 80,000 disabled young people, and fixing this would release £210 million of savings.

If the government supported the industry initiative and extended the authority of the Department for Work and Pensions (DWP) Appointee scheme, this issue could be efficiently resolved.

Work with energy companies to introduce discounted tariffs

Many families Contact supports use electrical medical equipment such as oxygen concentrators, ventilators, ceiling hoists and feeding pumps to keep their children alive and healthy. As energy prices soar, more and more families are struggling to pay their energy bills.

We are also calling on the government to create a national energy assistance payment to replace or supplement the inconsistent access to local NHS medical grants and reimbursement schemes.

Investment in support for disabled children through schools, social care and health

Research by Scope and the Disabled Children’s Partnership in 2021 found that the funding gap for disabled children’s health and social care had continued to increase to £2.1 billion. That’s an increase of over £500 million since our last calculation in 2016/17.

Addressing this funding gap would support disabled children and their families to get services and support that are not currently being delivered consistently across local areas, such as respite care, therapies, rehabilitation support, provision of medicines and in-home support.

Read our full submission

Download our full submission to the spending review consultation.

This advice applies in England only.

The Department of Education (DfE) has opened a number of consultations for parents, carers and professionals to share their views on proposed changes.

The school accountability reform consultation is asking for feedback on changes to how schools are held accountable. It includes a new digital service offering a “one-stop shop” providing parents with information about schools. It applies to state schools in England.

Alongside this, Ofsted is consulting on proposals to improve education inspections. These proposals include new report cards to provide more detailed information on provider performance than current Ofsted reports. The proposals would apply to early years settings, state schools, independent schools and further education settings.

Finally, the DfE is also consulting on proposed changes to the use of reasonable force and other restrictive interventions guidance for England.

All these consultations close towards the end of April 2025.

Your View on school absence

In a recent interview, Ofsted boss Sir Martyn Oliver explained why he thinks persistent absent rates are soaring in schools. Oliver cited poor mental health, anxiety and depression, alongside lack of funding for nurses and education psychologists. But he also suggested that parents working from home has embedded a cultural of absenteeism among schoolchildren.

We think it’s important that those in positions of influence hear from parent carers how messages like this can sound. So we’ll be sharing more parent carer voices in our news stories, in Your View.

Kate* is an admin assistant and mum to Alex* who is 11 and autistic. Alex has struggled to attend his mainstream school for the past two years due to overwhelming anxiety.

Kate says:

“I would love nothing more than to see Alex happy and settled in school, rather than the current roller coaster of whether he will make it in that day. And I am yet to meet a WFH parent who would rather keep their child home than send them to school each day!

“In my case, I am trying to hold down my job, whilst trying to support my child’s mental health and begging for help for him. I am already under pressure from the school who say that his attendance isn’t good enough, and now I feel like I’m being shamed for working from home.

“To me, blaming hard working parents and struggling children for low attendance is an easy alternative to looking for a solution”. 

*names changed for confidentiality 

This advice applies in England only.

Our Policy Officer highlights harmful media framing around school transport for disabled children.

The cost of school transport for disabled children is becoming a familiar headline. More and more councils are saying they find the cost of providing transport unaffordable.

An article in the Guardian this weekend outlines some of the challenges councils face with the cost of services, including school transport. And it poses a cost comparison between school transport and road maintenance.

School transport or fixing roads? 

We think the important question is how much councils can actually meet their statutory duty to provide appropriate school transport to disabled children and young people. There is no value in an economic comparison between school transport and highways maintenance. Or any other local service for that matter.  

We understand the financial pressure councils face. But it is NOT the answer to cut an essential service like special educational needs and disabilities (SEND) school transport, just because it seems expensive. Disabled children and young people are not an expensive exception to the rule. They have a right to appropriate support based on need, not money.

The real cost of school transport

At Contact, we know that school transport can be the glue that holds things together for families. The difference between coping and crisis.

We have heard of councils providing a bus pass for a disabled child unable to use public transport. Or a mileage budget that is not even close to covering the family’s cost. We know that where school transport is not provided to disabled children, the real cost to the family can be huge, both financially and practically. Young people are missing out on essential education and parent carers are experiencing more stress, having to give up work or reduce their hours. Just to get their child to school or college.

What we are doing

We are running a school transport project and will be working more over the next few months to raise the issues and campaign for change.

If you need advice around school transport, visit our Transport in England web pages or contact our helpline.

And if you want to tell us something about your school or college transport, get in touch with our policy lead [email protected].


A mum of three from Cambridgeshire is running her first marathon to support families with disabled children across the UK.

Jeanette Dyer’s daughter Rose, 19, has the genetic condition Noonan Syndrome. Jeanette received advice from Contact while Rose was growing up. And now she has signed up to do the London marathon in support of Contact!

Jeanette said: “Rose has conquered many challenges in her life. She has a learning disability as well as learning difficulties, growth and motor issues. I got advice from Contact’s helpline about how to apply for an education health and care plan for Rose so she could receive 1:1 support from a Teaching Assistant in mainstream school to access the curriculum.

“Contact’s specialist advice and information also helped me apply for a needs assessment, Disability Living Allowance, Personal Independence Payment and Carer’s Allowance.”

Giving back

Jeanette added: “Rose’s determination to overcome challenges led her to participate in dance classes and gymnastics, in which she later coached young children.

“Rose went on to study childcare at college. She is now in her first job as an early years practitioner, supported through Access to Work. I am sure that Rose has managed to achieve her potential in life through accessing all of the support that Contact has recommended for her. We are so grateful to them.”

Donate to Jeanette’s fundraising page today

Jeanette was bitten by the running bug over 12 years ago. In that time she has completed five Cambridge half marathons, as well as many Cambourne 10K races. But this is the first time she has done a full marathon.

Jeanette added: “I enjoy running because it is a chance to get out of the house away from life’s difficulties and into nature and also for ‘me time’. I realise now that it is something that I am good at. It gives me confidence, having had to give up my career as a research scientist.”

As well as running and being a parent carer, Jeanette enjoys helping other families with Noonan Syndrome. She is a Trustee and Chair of the Medical Subgroup of the Noonan Syndrome Association UK.

“Our runners help us continue providing vital support”

Jeanette will be running as part of a team of 17 runners for Contact.

Beena Patel, Individual Giving Manager at Contact, said: “We know that running 26 miles is a monumental challenge. We’re incredibly proud and humbled by our runners’ dedication, hard work, training and fundraising to support our work. It really does make a difference and helps us to continue to provide vital support to families with disabled children up and down the country.

“That’s why we will be there on the day cheering and congratulating their efforts to help us help more families with disabled children.”

Show your support for Jeanette and donate today

We also answer your questions we weren’t able to get to in the session.

Last week our Family Finance Team ran a webinar looking at rules that determine which young people in education can claim Universal Credit.

The webinar is now available to watch on Contact’s YouTube channel. You’ll also be able to download the powerpoint presentation accompanying the webinar – see the description notes.

Your questions answered

The webinar was popular, with almost 50 parent carers in attendance. Our advisers were asked more questions than they were able to answer during the session.

We have answered the questions we weren’t able to address on the day below, with some similar questions merged into a single common enquiry.

My child will be moving from school to a 6th form college in September. However, he doesn’t turn 16 until July. When can he claim Universal Credit?

The earliest date that it is possible to claim Universal Credit or make a ‘credits only’ claim for new style ESA is a child’s 16th birthday.

Because your child is in full-time non-advanced education, the only way that he will be able to get Universal Credit is if he establishes a limited capability for work before he starts his new course. You can make a ‘credits only’ claim for new style ESA as soon as he turns 16 and hope that you get a decision back before his new course starts.

However, there is a risk that he will not get a decision back in time. If he doesn’t get a decision back on his capability for work until after he has started his new course, he will not be exempt from the restrictions on claims by students and will be refused Universal Credit.

If you are lucky and a decision is turned around quickly before he starts his new course, you will have the option of helping him claim Universal Credit as a young adult. However, you need to remember that if he gets Universal Credit in his own right, this will bring to an end any benefits you receive for him as a dependent child as well as any child support payments you get.

Will someone who is on a level 3 Apprenticeship be classed as receiving education?

In most cases, someone who is an apprentice will have a contract of employment. This means that they are treated as an employee and not as someone who is in education. If your child is on an apprenticeship and does not have a contract of employment, then the situation will be more complex. You should call our helpline for individual advice if this applies to you.

My 18yr old daughter studies one A-level via an EOTAS package at home. This involves six hours a week. Do I need to establish a limited capability for work before she can claim Universal Credit.

As your daughter’s course involves fewer than 12 hours’ study per week, I assume that you are not receiving any payments for her as a dependent child such as Child Benefit, Universal Credit child amounts or any child support.

If you are getting any of these payments, please call our free helpline to discuss your case in more detail. 


Assuming no such payments are being made then you should be looking at making a claim for Universal Credit for her in her own right. Because she is a part-time student, she does not necessarily need to establish a limited capability for work before she claims Universal Credit. If she claims now, she should be paid Universal Credit under the normal rules so long as the DWP do not argue that her course is not compatible with any work-related requirements attached to her claim.

But if they do argue that her course and claim are incompatible and refused her Universal Credit, you should lodge a ’credits only’ claim for new style ESA. If she establishes a limited capability for work and work related activity, you should then lodge a second claim for Universal Credit which should definitely be successful.

How do we find out how much my child could potentially get under Universal Credit?

As Universal Credit is means-tested the amount paid to a child depends on their other income and what capital they have – if any. If a child has capital that is less than £6,000 and no other income that is taken into account (PIP and other disability benefits like the Scottish Adult Disability Payment are ignored) they would normally start off with a Universal Credit payment of £311.68 per month.

However, an extra £416.19 pcm can be added to that (a payment known as the LCWRA element) once they have established a limited capability for work and work related activity.

If my young person gets Universal Credit, will this affect their social care support and funding?

If your child is aged 18 or over and receiving a package of social care, then getting Universal Credit is likely to lead to them being asked to make a contribution towards the costs of their care. Most local authorities charge adults for care services. They are allowed to take Universal Credit into account as income for charging purposes.

My son is 18 and is on my Universal Credit claim. Can I still make a credits only claim for new style ESA for him ready for when he is 19?

Yes this is definitely a good idea. Establishing a limited capability for work well in advance is always sensible and because you are making a ‘credits only’ claim this will not interfere with your child benefit or UC child payments you get in the meantime. Once the Universal Credit payments you get for him as a dependent child stop on 31 Aug after his 19th birthday, you will then be able to claim Universal Credit for him as a young person instead. So long as he has established limited capability for work by that point he should be able to get Universal Credit despite still being in education. 


My daughter is 17 and in full time non-advanced education she has no savings, what is she entitled to claim please?

Because your daughter is in full time non advanced education and has not yet reached the Sept after her 19th birthday, she is not going to be eligible to get Universal Credit on her current course. We would recommend that you make a ‘credits only’ claim for new style ESA at the earliest point. If she established a limited capability for work this will help her qualify for Universal Credit in the future if she either changes course or stays in her existing course beyond the August after her 19th birthday. In the meantime, she cannot claim Universal Credit for herself but you can continue to get Child Benefit instead and – if your income is low enough – Universal Credit payments for her as a dependent child.

I made a credits only claim for my 18 yr old in September.  She turned 19 in December and comes off my Universal Credit claim this Summer.  I’ve still had no letter back from my ESA claim nor a work capability assessment form sent out.  I have chased the DWP but nothing has been done yet.

The average wait for a decision on a ‘credits only’ claim is around 3-4 months. It is worrying that you have not even been sent a work capability assessment questionnaire yet. You should approach a local advice service such as a CAB to see if they will help you to lodge a complaint about the delays you have experienced in the processing of your child’s application.

My child has already established a limited capability for work via a credits only claim for new style ESA. When does this run out? is there a time limit on it?

When a decision is made that a young person has LCW or LCWRA there is no time limit on this decision. They continue to have this status indefinitely. They will only stop being treated as having LCW or LCWRA if they are put back through a new work capability assessment by the DWP and are found fit to work.

You mentioned that it is left to a work coach to decide whether or not to switch off work related conditions. Do they follow any guidelines or is it just up to an individual work coach?

As far as we are aware there are no specific guidelines on this and it is left to the individual work coach to decide what work related conditions are appropriate in light of the individual young person’s disability and the need to make reasonable adjustments. Where work conditions have been applied that you believe to be unreasonable it would be worth speaking to an independent benefits adviser about challenging the level of work conditionality attached to a young person’s claim.

My 16 year old has an EHC plan and receives full time education at home via an EOTAS package. They are not able to work because of their difficulties. Can they claim Universal Credit and will the DWP expect them to be looking for working whilst their application is in process?

Assuming that your home education package has been approved by the DWP then your child will be treated as in full time non-advanced education. This would mean that they are a qualifying young person for benefits purposes and will not be able to ger Universal Credit as they did not establish a limited capability for work prior to their education starting. However, it would be a good idea to lodge a ‘credits only’ claim for new style ESA. Because no ESA will actually be in payment they will not be required to look for work while awaiting the outcome of their work capability assessment.

When does Child Benefit normally stop?

Child Benefit is automatically paid until the 31st August after a child’s 16th birthday. It can then continue until a child’s 19th birthday so long as they remain in full-time non-advanced education. This can be extended further to the day before your child’s 20th birthday if they remain on a full time non-advanced course that they had started or were enrolled on or accepted onto prior to turning 19. However please note that if your son or daughter starts to receive Universal Credit in their own right as a young adult, Child Benefit – and any other benefits you get for them as a dependent child such as Universal Credit child payments – will stop immediately.

I’m still a bit confused. Can a young person who is 16 and has an EHCP claim UC/ESA?

A young person in education cannot get Universal Credit simply because they have an EHCP. If their course is full-time they will be refused Universal Credit as someone who is ‘receiving education’ – unless they are in one of the groups of students who are exempt from the student restrictions (i.e. without parental support). They are not exempt simply because they are disabled. For this to apply they would need to not only be on a disability benefit but also have established a limited capability for work before they started their current course.

If their course is part-time (and they have passed the 31 August after their 16th birthday) they could claim Universal Credit. However, their chances of being awarded Universal Credit would depend on the extent that their work coach is willing to switch off work related conditions.

There is nothing preventing a 16 year old with an EHCP from making a credits only claim for new style ESA. This will not lead to any benefit payments as your child will not have sufficient national insurance contributions to qualify for ESA itself. However, it will force the DWP to carry out a work capability assessment and make a decision on their capability for work. This may in turn help with a future claim for Universal Credit.

What happens if my child isn’t able to attend a work capability assessment due to their disabilities?

The DWP need to decide how an assessment should be carried out in each individual case. However, at the moment the majority are carried out without any face-to-face assessment. The vast bulk are currently based on the paper evidence alongside a telephone assessment. Around 12% are based on paper evidence alone and only around 10% involve a face-to-face consultation with a health professional.


An adult woman standing with two boys, one in an adapted wheelchair, in a Disney forest grotto in front of a Disney Wish log sign


Today, Friday 28 February, is Rare Disease Day, raising awareness and generating change for the 300 million people worldwide living with a rare disease, their families and carers.

There are more than 6,000 known rare conditions, and there are thought to be many more yet to be discovered. Doctors rarely see children with these conditions, making it harder to recognise them.

What support is there for me?

If your child has a rare condition, it can sometimes be a harder to get the information you need. But there is plenty of advice to be found online and from other parents. And there are things you can do to make sure you’re getting the right support for your family.

That’s why we’ve recently updated our parent guide, “Living without a diagnosis“. This booklet explains why it can be challenging getting a diagnosis if your child has a rare condition. It also looks at what support your child is eligible for regardless of whether they have a diagnosis or not. We also publish a similar guide, “Living with a rare condition“.

You can also visit our dedicated webpage on rare conditions or browse our A-Z medical conditions.

Other great sources of support for rare conditions are Genetic Alliance UK, and SWAN UK (Syndromes Without A Name).

“A 10/10 experience we’ll never forget”

One family living with a rare condition we’ve supported is Emma and her two boys. Leo, aged 10, has the rare genetic condition KPTN – there are only 50 known cases worldwide. He is a wheelchair user, has severe epilepsy and global developmental delay. They live in Liverpool.  

Emma said:

“I used Contact’s Listening Ear service when at a low ebb. Following a new diagnosis for my disabled son, Leo, I was also struggling financially and housing wise. I found it absolutely invaluable to receive the advice and empathy from a fellow parent carer who had already walked the same path that I was just embarking upon.

“Contact put me in touch with a journalist from a national newspaper regarding the housing crisis and its impact on disabled children. At this time I was paying a very high rent, my wheelchair-using son was sleeping in the dining room and I was having to carry a large six year old up a spiral staircase to use the bathroom. The landlord had also given me notice to leave as he wished to cash in.

“Just two months later I finally got the call and was offered a fantastic adapted property. Even if the article was not the reason, I felt empowered to have at least done something and to raise awareness of families like mine.

“Contact put my family forward for the Make-A-Wish Foundation country hotel Disney experience weekend, and it was absolutely wonderful! A 10/10 in every way for every member of my little family, and an experience that we’ll all, especially my disabled child, never forget.” 

We know that climate change is likely to disproportionately impact already-vulnerable groups. For families with disabled children, this might be through rising energy costs for life-changing equipment or extra heating needs. Or it might be negative impacts on health conditions of wetter and less predictable periods of weather.

Contact is working in partnership with Hope for the Future, Rowanbank, and the London School of Economics, on a National Lottery-funded project. This groundbreaking project will for the first time be looking at ways to empower families with disabled children to have a voice in climate and nature issues.

In order for this project to have the most impact, it’s crucial that we co-create this project with parents themselves.

What’s involved?

We’ve invited families to take part in a one-hour online interview or a ninety-minute focus group session with student researchers from the London School of Economics.

The researchers will discuss experiences of parents of a disabled child and their interests in a changing climate, including:

Thank you for your interest

Thank you to everyone who expressed an interest in taking part. We filled our interview and focus group slots soon after we emailed earlier this week.

Your thoughts and experiences will help us shape a project that will support thousands of families to make a real difference on rising energy costs and for climate change.

It’s vital that the voices of parent carers are heard loud and clear by politicians, and a key part of this is understanding the barriers you face to taking action.

There will be other opportunities to take part so if you haven’t already done, so please join our mailing list.

The rules around getting Universal Credit while in education are very complicated. As a result of them, most students are prevented from getting Universal Credit

However, there are some groups of students who are able to get Universal Credit. This includes some young disabled people in education.  

Join our Zoom webinar

Join us next Thursday for a parent webinar for families in England, Wales and Scotland, looking at the Universal Credit rules for young disabled people in education.  

We are inviting parents to join us for a special webinar via Zoom on Thursday 27th February between 10 and 11.30am. We’ll be looking in detail at which young disabled people in education can get Universal Credit. 

The webinar will cover:

This webinar will be presented by benefits advisers from Contact’s Family Finance team. To find out more about this webinar and to sign up, visit our Eventbrite page.

After registering, you will receive a confirmation email containing information about joining the webinar.

New to webinars?

A webinar is a presentation live on the internet. You will be able to hear the presentation live, follow the slides and submit questions for the presenters to answer. You will need a home computer, laptop, tablet or smart phone. 

Can’t make 27 February?

We have lots of information about claiming Universal Credit for someone who is in education on our website. We will also post a recording of the webinar on our webpages, shortly after the event has taken place. 

This advice applies in England only.

Getting extra support for your child’s learning is a big issue. In fact, it is one of the top reasons parents get in touch with our helpline or visit our website

We want to find out more about your experiences of getting support for your child or young person’s special educational needs & disabilities (SEND) in England.  How does your child or young person’s nursery, school or college support their needs if there isn’t an education, health and care (EHC) plan in place?

What is SEN support?

Education settings should provide SEN support within existing resources for children with SEND. This support could include teaching in small groups, adult supervision during playtime, or the use of a pass to exit class to go to a quiet room when needed.

Contact and IPSEA have developed a survey to understand more about the type of SEN support nurseries, schools, and colleges are offering. We want to know if SEN support is regularly reviewed and is helping children progress.

Why is this survey important?

Contact and IPSEA know from speaking to families every day that SEN support can vary widely between education settings, and it is hard to tell whether schools and colleges are following the legal guidelines to support children with special education needs.

The government has made clear that they are interested in looking at ways to improve SEN support. The Education Select Committee Inquiry into Solving the Crisis in SEND directly asked whether SEN Support needs to be made a legal duty that schools must comply with.

Who can complete this survey?

You should only complete this survey if you live in England and don’t have an EHC plan.

The survey should take no more than five minutes to complete.

This survey closes on Tuesday 4 March at 9am

If you have any questions, please get in touch with [email protected]

Paying Council Tax can prove challenging for many, especially with all the extra costs and expenses families face. The same applies to families in Northern Ireland, who have to pay rates instead.

But there are ways of getting help.  For Council Tax, these include:

Schemes to help with rates in Northern Ireland include the Rate Relief Scheme, Rate Rebates and the Disabled Person’s Allowance, which can result in a discount. 

To find out more  you’re invited to take part in a special Q&A session with our advisers next week where you can get advice. The Q&A will take place on Thursday 20 February  between 10–11:30am, in our private Facebook Group for parent carers.

Don’t worry if you can’t make it – we’ll share links to the Q&A once the event’s over.

You can also find lots of advice on our website.

The Children’s Wellbeing and Schools Bill is currently at the Committee Stage of its passage through parliament.

This is when MPs scrutinise the bill line-by-line. They’ll consider amendments put forward to change the bill, and look at evidence that members of the public and experts have submitted.

The Public Bill Committee must report back on its work by 5pm tomorrow, Tuesday 11 February.

Contact is a member of the Special Educational Needs Consortium and the Disabled Children’s Partnership (DCP), the two leading coalitions of organisations and parent groups in the sector. Together, we have submitted evidence to the committee on the Children’s Wellbeing and Schools Bill.

Breakfast clubs must be inclusive

We welcome the provision of universal breakfast clubs. But the bill does not do enough to ensure these clubs will be inclusive to children with SEND.

Some children need specific dietary accommodations. Some need extra staff support during meal times. It is likely that some children will be unable to get to the clubs on council-provided transport.

We want the bill to set out a requirement for schools to make reasonable adjustments to include children with SEND. And we want local authorities to co-operate with schools to ensure children can get to breakfast clubs and those with education, health and care (EHC) plans have any support needed detailed in the plan.

Home education and school attendance

The bill requires that in certain circumstances, local authorities must approve parents’ requests to home educate their child. Alongside this, local authorities will keep a Children Not in School register.

Many parents home educate their child because they don’t feel the school is providing the support they need. We do not want to see parental choice limited or children kept in unsuitable settings as a consequence of this bill.

We recommend:

Other proposals

We welcome the duty for local authorities and schools to cooperate on admissions and place planning. 

But place planning must prioritise the inclusion of SEND-specific provisions. SEND units within mainstream schools must not be segregated.

We also want the bill to do more to improve multi-agency working across education, health and social care. This should include streamlining processes for families accessing support.

You can read the full SEND Consortium and DCP submission.

This advice applies in England only.

Contact has called for a new legal framework for disabled children’s social care in our response to the Law Commission’s consultation on reforming support.

We have set out our backing for a new framework to strengthen the rights of disabled children and ensure that families get the support they need.

Our asks for social care law reform

Our submission, informed by parent carers’ experiences, also backed a proposal for national eligibility criteria for disabled children’s social care. This would bring it into line with adult social care law and end the postcode lottery of care for disabled children around the country.

During the consultation, we ran a series of focus groups with families of disabled children. In those, families shared depressing stories of struggling without support, local authority gatekeeping, and being made to feel guilty for asking for help. We also recruited parents for the Law Commission’s consultation events to ensure their voices were heard.

Our asks for social care law reform included:

A once in a lifetime opportunity to make the law work

Amanda Elliot, Contact’s health lead, said families were clear they wanted radical reform of a system currently failing their children.

“This is a once in a lifetime opportunity to make the law work for families of disabled children. Parent carers told us they want a fairer, more accessible, system of social care that delivers support when they need it. They want an end to punitive safeguarding assessments when there is no evidence of abuse or neglect.”

Read our full response to the Law Commission’s consultation and find out more about the commission’s proposals.


Better Together at Eureka! Science & Discovery Centre on the Wirral event flyer


Do you live in the North West?

Join us for a family trip to the Eureka Science and Discovery Centre in Wallasey on Wednesday 19 February and find out about our homes, bodies and nature, and more.

Eureka! Science + Discovery is designed for children and young people up to 14 years to discover how Science, Technology, Engineering, Arts and Mathematics (STEAM) influence and shape their lives. Through connecting the everyday with the extraordinary, we ignite curiosities and present possibilities.

As it’s half term, there is a week overflowing with watery wonders, including splash-tastic experiments, hands-on crafts, and jaw-dropping shows! Dive deep into the magic of H2O and discover how water shapes our world, nature, bodies, and homes in the most unexpected ways!

This family day is one of our Better Together events. Better Together is our series of fun and engaging activities popular with families with disabled children who might not always have had the opportunity to take part in. Better Together session could be focused on nature, art, music or sport but not restricted to these. Better Together activities are a great opportunity for parents to meet each other and our parent support workers.


Household water bill prices in England and Wales will rise on average £10 a month from April, according to new figures from Water UK.

The trade association representing water companies in the UK says that while price rises will vary across different regions, the average annual bill will be £603.

Alongside rises in energy and supermarket costs, we know that families will be worried about the impact on their finances. For some families with disabled children, there will be help available.

The WaterSure (Wales) scheme

In England and Wales, help with water bills may be available under the WaterSure and WaterSure Wales schemes

These work in exactly the same way, by capping your water bill so you won’t pay more than the average metered bill for the area your water company covers.

To qualify you must:

Children who have certain conditions may automatically qualify under these schemes. Some water suppliers also offer WaterSure if you or someone in your household receives Disability Living Allowance or Personal Independence Payment.

Contact your water supplier directly to find out their eligibility criteria and how to apply.

Other help with water suppliers

Some suppliers offer social tariffs for customers on lower incomes or receiving certain benefits. Social tariffs are usually capped at a lower amount than normal bills.

Again, contact your water supplier to find out what help they can provide.

The Consumer Council for Water has information on providers of social tariffs, as well as details of ways to manage water bills.

A new report by the Motability Foundation and research company Savanta describes the specific challenges faced by young disabled people when using transport.  

The report shows that disabled young people face significant barriers when using transport. They find it unreliable, stressful and too expensive, and it presents a real barrier to their independence and social life. 

More than half of disabled young people feel unsafe

The research was guided by a group of disabled young people “peer researchers”. It hears from over 1,200 disabled young people, putting their experiences and views at the core of the findings. 

It finds that almost half (47%) of young disabled people feel they cannot use priority seating on public transport without being challenged. More than half (63%) of young disabled people feel unsafe using public transport. And nearly a third (31%) of young disabled people deliberately reduce their journeys to save money. 

Recommendations include:

You can read the full report online: Creating an Inclusive Future: Addressing Accessible Transport Needs for Young Disabled People 

Contact’s school transport project

At Contact, we’re running a school transport project thanks to funding from the Motability Foundation.

We’re looking at experiences of transport to and from education settings and how things can be improved.  

If you need information or advice on school transport, have a look at our school transport in England pages.

Contact Cymru are running a wide range of online workshops and drop-ins for parent carers this January and February. All sessions are free and open to parent carers living in Wales with disabled or additional needs children, whether diagnosed or not. 

Here’s what’s coming up over the next month. To register, please click on the Eventbrite link for each workshop listed below. 

January: Money Matters 

This two-hour online workshop will help you to take control of your finances. It covers benefit and grant entitlements, making applications, budgeting and debt management.

We are running the same workshop twice, so you can choose which time and day suits you best.

February: Legal Workshops in partnership with Irwin Mitchell Legal Firm

Planning for the future is essential to ensure that any inheritance your child receives is used for their benefit and not swallowed up by other costs. With guest speaker Stewart Stretton-Hill, Senior Associate Solicitor at Irwin and Mitchell, we will explore what options you have to protect your child’s financial future.

Personal Independence Payment (PIP) is a benefit to help with the extra costs of disability for adults aged 16 onwards. It replaces Disability Living Allowance (DLA) for children when they turn 16. Join Contact and Melissa Davis Senor Benefits Advisor at Irwin and Mitchell, to find out more about benefits for children and the changes to expect at age 16. There will be an opportunity to ask questions at the end of the session. 

Starting February: Let’s Chat! Weekly online Parent Carer Drop-Ins 

Join us every week for our friendly and informal drop-ins, where you can meet other parent carers and chat with others who understand your situation. Run by Contact volunteers, we can also signpost you to further support and advice if needed.  

Each drop-in has a theme, but we cover other topics too. So grab a cuppa and join us from the comfort of your sofa for a few minutes or the whole hour.

Thursday 6th February: Guilt and how to combat it, pressures on parent carers, emotions

Thursday 13th February: Trying our best, finding your tribe, fitting in, positive thinking, making big decisions for your child 

Thursday 20th February: Diagnosis, coming to terms with it and how it affects us

To register for any of the online drop-ins, please visit Eventbrite. 

For further information on any of these sessions, please contact us at [email protected]

Our workshops and drop-ins are funded by the National Lottery Community Fund as part of Contact Cymru’s Building Resilience programme. Workshops are delivered in English. 

Gweithdai Ar-lein Am Ddim i Rieni sy’n Ofalwyr yng Nghymru

Mae Contact Cymru yn cynnal ystod eang o weithdai ar-lein a sesiynau galw heibio ar gyfer rhieni sy’n ofalwyr ym mis Ionawr a mis Chwefror. Mae pob sesiwn yn rhad ac am ddim ac yn agored i rieni sy’n ofalwyr sy’n byw yng Nghymru sydd â phlant anabl neu blant ag anghenion ychwanegol, p’un a ydynt wedi cael diagnosis ai peidio. 

Dyma beth sydd i ddod dros y mis nesaf. I gofrestru, cliciwch ar y ddolen Eventbrite ar gyfer pob gweithdy a restrir isod.

Ionawr: Materion Ariannol 

Bydd y gweithdy dwy awr ar-lein hwn yn eich helpu i reoli eich arian. Mae’n cwmpasu hawliau budd-daliadau a grantiau, gwneud ceisiadau, cyllidebu a rheoli dyledion.

Rydym yn cynnal yr un gweithdy ddwywaith, felly gallwch ddewis pa amser a diwrnod sydd fwyaf addas i chi.

Sesiwn gyda’r nos: Dydd Llun, 27 Ionawr 2025 7pm-9pm 

Sesiwn bore: Gwener, 24 Ionawr 2025 10am-12pm

Chwefror: Gweithdai Cyfreithiol mewn partneriaeth â chwmni cyfreithiol Irwin Mitchell

Ewyllysiau ac Ymddiriedolaethau 7 Chwe 2025 11am- 12 

Mae cynllunio ar gyfer y dyfodol yn hanfodol er mwyn sicrhau bod unrhyw etifeddiaeth a gaiff eich plentyn yn cael ei defnyddio er eu budd ac na chaiff ei lyncu gan gostau eraill. Gyda’r siaradwr gwadd Stewart Stretton-Hill, Uwch Gyfreithiwr Cyswllt yn Irwin a Mitchell, byddwn yn archwilio pa opsiynau sydd gennych i ddiogelu dyfodol ariannol eich plentyn.

PIP a hawlio budd-daliadau i blant Dydd Iau, Chwefror 13 · 11am – 12pm 

Mae Taliad Annibyniaeth Bersonol (PIP) yn fudd-dal i helpu gyda chostau ychwanegol anabledd i oedolion 16 oed ymlaen. Mae’n disodli’r Lwfans Byw i’r Anabl (DLA) i blant pan fyddant yn 16 oed. Ymunwch â Contact a Melissa Davis Uwch Gynghorydd Budd-daliadau yn Irwin a Mitchell, i ddarganfod mwy am fudd-daliadau i blant a’r newidiadau i’w disgwyl yn 16 oed. cyfle i ofyn cwestiynau ar ddiwedd y sesiwn.

Dechrau Chwefror: Sgwrsio! Sesiynau Galw Heibio wythnosol ar-lein i Rieni sy’n Ofalwyr 

Ymunwch â ni bob wythnos ar gyfer ein sesiynau galw heibio cyfeillgar ac anffurfiol, lle gallwch chi gwrdd â rhieni eraill sy’n ofalwyr a sgwrsio ag eraill sy’n deall eich sefyllfa. Yn cael ei redeg gan wirfoddolwyr Contact, gallwn hefyd eich cyfeirio at gymorth a chyngor pellach os oes angen.  

Mae gan bob sesiwn galw heibio thema, ond rydym yn ymdrin â phynciau eraill hefyd. Felly cydiwch mewn paned ac ymunwch â ni o gysur eich soffa am ychydig funudau neu’r awr gyfan.

Dydd Iau 6 Chwefror: Euogrwydd a sut i frwydro yn ei erbyn, pwysau ar rieni sy’n gofalu, emosiynau.  

Dydd Iau 13 Chwefror: Ceisio ein gorau, dod o hyd i’ch llwyth, ffitio i mewn, meddwl yn gadarnhaol, gwneud penderfyniadau mawr dros eich plentyn.

Dydd Iau 20 Chwefror: Diagnosis, dod i delerau ag ef a sut mae’n effeithio arnom ni.

I gofrestru ar gyfer unrhyw un o’r sesiynau galw heibio ar-lein, defnyddiwch y ddolen hon.

I gael rhagor o wybodaeth am unrhyw un o’r sesiynau hyn, cysylltwch â ni ar [email protected]

Ariennir ein gweithdai a’n sesiynau galw heibio gan Gronfa Gymunedol y Loteri Genedlaethol fel rhan o’r rhaglen ‘Building Resilience. Darperir gweithdai yn Saesneg.

*Mae’r post hwn wedi’i gyfieithu gan ddefnyddio Google Translate. Ymddiheurwn am unrhyw gamgymeriadau yn y cyfieithiad

In December, we held a special event at the Royal Society in London where broadcaster, Jane Garvey spoke with national treasure, Paralympian and cross-bench Peer, Tanni, Baroness Grey-Thompson. 

Tanni told the audience about the challenges her family faced growing up in the 1970s. Although some things have changed for families caring for a disabled child, there is still a long way to go. She also spoke about the unique role that Contact plays in helping parent carers navigate the complicated systems of support and the resilience they need to face daily battles to get the education, health and social care support that their families are entitled to.

“There are still a lot of challenges out there and the fact that we still need organisations like Contact means that things are still not where they need to be.”

You can watch some short snippets of Jane and Tanni’s conversation on our Youtube channel. Watch Tanni talk about parent carer resilience, the battles families face and the individual versus the impairment.

The atmosphere on the night was really upbeat and offered guests a very entertaining and thought-provoking evening. The audience also heard from parent carers Vanessa, Contact’s new chair of trustees, and Orleen who has been supported by Contact for many years.

This was the third ‘in conversation’ event that we have held in the last few years. Jane Garvey has kindly agreed to be the interviewer at each one with previous events including conversations with former Secretary of State for Children, Schools and Families and Shadow Chancellor of the Exchequer, Ed Balls and BBC’s disability news correspondent and presenter, Nikki Fox.

Watch Jane and Tanni’s conversation in full.

Last year, Contact Northern Ireland (NI) completed a three-year programme called ‘Preparing for Transition’. The project was run in partnership with Carers NI and funded by the Big Lottery Community Fund

The programme supported parent carers of disabled young people as they navigated the transition from educational settings to adult life. 

Through a combination of workshops, peer support sessions, and regional opportunity fairs, the programme reached hundreds of families in schools and communities across Northern Ireland. It provided parent carers with information about their rights, support to access services and help in planning for the future, empowering families during what can be a challenging time. 

At the end of the programme, Contact NI asked an independent research company to evaluate the project and make some recommendations. 

Results of the evaluation 

The evaluation also gathered feedback from parent carers, SENCOs and other professionals. Some of the comments included: 

“It was lovely listening about how to support the child – very positive. Often all you hear about are problems, but this was about figuring out what support you need and how to get it.” 

“We do not have to do this on our own. There is information there if we know who to contact.” 

Read the the evaluation report

The evaluation summary highlighted the positive impact the programme had on families and said that this approach could be rolled out more widely across NI and the UK. 

See our webpage for details on the programme and to access the full evaluation report or the executive summary.

For further questions or information about the project, please email Susan Walls, Head of Programmes NI, at susan.walls.contact.org.uk