Call our free helpline0808 808 3555
Call our free helpline
0808 808 3555
We discuss practical tips on what to do if anti-bullying
plans have been put in place but
the bullying continues. Listen to our full
Dealing with Bullying
Many of the parents we speak to about bullying had positive
responses from the school and found that the bullying stopped.
However, sometimes parents might need to take things further to
find a positive resolution for their child.
If, after meeting with the school, you are not happy with their
response to the bullying, you can make a formal complaint. All
schools must have a complaints policy. This should be available on
the school website, or you can ask the school for a copy.
Make your complaint in writing and say clearly that you are
making a formal complaint. Keep a copy of the letter for your
We have made a
letter template for you to use when writing to complain.
There is usually a timescale by which you should receive a
response to the complaint.
The school governors or academy trust will often appoint a
sub-committee to meet and hear your complaint and decide what
action to take. Usually you can attend the sub-committee and take
someone with you for support. The head teacher or another teacher
from the school will usually also attend.
In some complaints policies, school governors or the academy
trust will only accept 'paper submissions', meaning written
complaints rather than meeting with you and hearing your
If you not happy with the outcome, or the timescales are not
met, different options apply depending on where you live in the
Some local authorities may have a role in reviewing complaints
in their schools. Check the school complaints policy to see if this
is the case.
The Department for
Education can review complaints when you have been through the
school's formal complaints process.
You may be able to raise your concerns with the local authority
(LA). The LA will not interfere with a governing body's decision
unless the school did not act properly to investigate the
You may be able to complain to the Education and Library Board
or Council for Catholic Maintained Schools in certain
circumstances. You can get legal advice from the Children's Law Centre
You can complain to the Education Authority. Free advice to help
you do this is available from the Scottish Child Law Centre.
You may decide to seek legal advice if things are still not
resolved. Legal action should be seen as the last resort. If you
are thinking of taking legal action, seek specialist advice first.
Legal action can be a costly and lengthy process and getting legal
funding is very difficult.
If you are considering any of these steps, call our freephone helpline and speak to one
of our education specialists for advice.